ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support at ViVE Conference
March 07 2022 - 9:00AM
ibex (NASDAQ: IBEX), a global leader in business process
outsourcing (BPO) and end-to-end customer engagement technology
solutions, and Guru, the collaborative knowledge management
solution for digital workplaces, today announced a strategic
partnership that will enhance the effectiveness of customer support
agents within the health and wellness industry, as well as all
other industries.
There is an acute need for companies to digitally transform the
way they collect, maintain and distribute knowledge to ensure that
everyone they hire has the most accurate, trustworthy and
up-to-date information they need to do their best work. Easy access
to information is especially critical to the delivery of effective
and efficient customer support.
“There is a real need for companies to improve the quality of
service they provide to their customers in this new hybrid work
reality and making information easy to find is a key step towards
achieving this goal,” said Jim Ferrato, Chief Information Officer,
ibex. “We are excited to partner with Guru to combine ibex’s
best-in-class customer support with Guru’s innovative knowledge
management software to speed delivery of service and make customer
support representatives more productive, reducing the overall cost
of providing excellent service.”
Guru’s technology organizes information and makes it securely
accessible everywhere employees are working, keeping teams
connected, confident, and engaged. With Guru, information flows
seamlessly through the organization, cutting through meeting and
chat fatigue and eliminating wasted time looking for information,
which allows team members to be more productive. Guru makes sharing
product information, streamlining internal communication, and
onboarding employees faster and easier.
“The proliferation of applications, messages and content in
companies of all sizes has exploded, and Guru is dedicated to
relieving the burden of information overload from employees,” said
Rick Nucci, CEO of Guru. “By pairing Guru’s software with ibex’s
industry-leading global BPO customer support capabilities,
companies will be able to deliver exceptional quality of service to
improve client satisfaction and retention.”
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and logistics.
To learn more, visit our website at ibex.co and connect with us on
LinkedIn.
About Guru Guru is the collaborative
knowledge management solution behind the next generation of
knowledge workers. With hundreds of customers including leading
enterprises such as Shopify, Square, Noom and Zoom, Guru is
reshaping the way teams create, find, and share institutional
knowledge to deliver delightful customer experiences. Founded by
enterprise software veterans Rick Nucci and Mitchell Stewart, Guru
has offices in Philadelphia, PA, and San Francisco, CA, and is
backed by leading venture capital firms Accel Partners, Thrive
Capital, Emergence Capital, and FirstMark Capital, with additional
funding from the Slack Fund and Michael Dell's MSD Capital. Learn
more at www.getguru.com or follow @Guru_HQ on Twitter.
Media Contacts:Dan
Burrisibexdaniel.burris@ibex.co
Diane S. RuthGurudruth@getguru.com
Investor Contact:Daniel
BellehsenibexDan.bellehsen@ibex.co
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