TeleMate set to deliver intelligent single pane of glass
visibility for the Department of VA
ATLANTA, Aug. 27, 2024 /PRNewswire-PRWeb/ -- TeleMate, a
leading developer of vendor neutral monitoring, analytics &
observability solutions for unified communications (UC),
collaboration & contact center environments, today announced
the US Department of Veterans Affairs multi-million dollar contract
award includes the deployment of TeleMate's capabilities to cover
up to 20,000 agents across a host of critical contact centers.
The deployment will cover a broad spectrum
of multi-vendor contact center platforms, offering the VA a
unified, single-pane-of-glass view of the entire environment.
The VA is the largest integrated health care system in
the United States, serving over 9
million veterans each year. The Veterans Health Administration
(VHA) provides comprehensive care, including primary and
specialized services, across 1,321 health care facilities. This
network includes 172 VA Medical Centers and 1,138 outpatient
clinics. With over 371,000 health care professionals and support
staff.
The TeleMate's observability capabilities are slated to bring
immense value to both operational stakeholders and the technical
teams that are responsible for the underlying contact center
infrastructure.
"In general, we recognize the critical nature of a contact
center in organizations, given the VA's unparalleled mission of
delivering services to our veterans, we feel a heightened level of
responsibility," says TeleMate's CEO Steve
Tabaska. "The real-time insight that TeleMate provides will
deliver operational efficiencies and user experience (UX)
improvements. Ultimately, we want to help positively impact our
veterans and their families."
The deployment will cover a broad spectrum of multi-vendor
contact center platforms, offering the VA a unified,
single-pane-of-glass view of the entire environment. This
comprehensive approach will enable better decision-making, optimize
resource allocation, and enhance overall performance.
To learn more, access the "How we are transforming the VA with
TeleMate Unified Communications (UC) Monitoring, Analytics &
Observability Solution."
https://www.telemate.net/dept-va-case-study
About TeleMate
TeleMate is based in Atlanta,
Georgia, and specializes in providing vendor-neutral
monitoring, analytics & observability solutions for unified
communications, collaboration, and contact center environments.
TeleMate's platform delivers comprehensive visibility, performance
monitoring, and management oversight, helping organizations achieve
operational excellence and superior user experiences.
Media Contact
Reginald Pearson, TeleMate, LLC.,
1 678-589-3695, reginald.pearson@telemate.net, www.telemate.net
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SOURCE TeleMate, LLC.