RCI Takes Home Three Awards at ARDA Timeshare Industry Conference
June 10 2021 - 4:16PM
Business Wire
Vacation exchange leader honored with the ACE
Excellence in Customer Service Award
RCI, the world’s premier vacation exchange company under the
Panorama portfolio of leading travel membership brands, won three
awards at the 2021 American Resort Development Association (ARDA)
Timeshare Together Conference.
The RCI global operations team was awarded the prestigious
ACE Excellence in Customer Service Award in recognition for
their agile response and sustained support of RCI members and
affiliates throughout the COVID-19 pandemic. The aligned engagement
of associates around the world ensured connectivity and delivered
service from contact centers, marketing teams and business
development groups in regions throughout North America, Latin
America, the Caribbean, Asia Pacific, India and Europe.
“On behalf of RCI, I am so proud of the collective efforts of
our global operations team in times of tremendous challenge,” said
Olivier Chavy, president of Panorama. “Time after time, this team
took proactive and strategic action, reassuring members that RCI
would still be there to support both their existing and future
travel needs. Their consistency, tenacity and care has been vital
to the support we provide to our RCI members, affiliates and
staff.”
RCI was also recognized for the best Integrated Marketing
Campaign for the company’s 2020 rebrand, RCI: The New Shape of
Travel®, which encompassed an all-new travel network offering
member benefits, access and deals. The rebrand included
comprehensive, revitalized design components, paired with energized
messaging celebrating RCI’s global family of members, affiliates
and associates.
Additionally, RCI was honored as the top Training and
Development Team for its Global Leadership Bench Program, a
tailored associate program designed to accelerate the leadership
readiness of high-potential associates at the manager and director
level. The program strives to produce a deeper bench of
well-prepared candidates to fill critical roles across the
enterprise at the leadership level. In 2020, nine high-potential
directors and 18 high-potential managers from eight different
countries were selected for this global program. In total, 80
percent of this talented group were female and/or diverse
leaders.
“As the global leader in vacation exchange, RCI is always
honored to be recognized by ARDA for our commitment to excellence
across our programs and teams,” added Chavy. “While the pandemic
challenged our industry, we remained resilient, striving for
continued growth and innovation in order to deliver extraordinary
vacations for our members and exceptional service to our
affiliates.”
ARDA is the Washington D.C.-based professional association
representing the vacation ownership and resort development
industries. The ARDA Awards Program is broadly acknowledged as a
gold standard in the industry for overall professional excellence,
outstanding sales and marketing, product design, advertising and
promotion.
For more information about the 2021 ARDA Awards, visit
www.arda.org.
About RCI
RCI is The New Shape of Travel®. As the worldwide leader in
membership travel services to the vacation ownership industry, the
company offers the industry’s leading vacation exchange platform to
its 3.7 million members around the world, providing access to more
than 4,200 affiliated resorts in approximately 110 countries. RCI
Travel offers enhanced travel services allowing its members to
flexibly travel year round. RCI is a part of the Panorama family of
travel brands at Travel + Leisure Co. (NYSE:TNL). For additional
information visit rci.com. RCI also can be found on Facebook,
YouTube and Twitter.
About Panorama
Panorama™ delivers a broader perspective to the world of travel
as part of Travel + Leisure Co. (NYSE:TNL). The travel businesses
under the Panorama umbrella – RCI, 7Across (formerly DAE), The
Registry Collection, Love Home Swap, Extra Holidays, Panorama
Travel Solutions, @Work International and Alliance Reservations
Network (ARN) – provide services to travel providers and their
millions of members around the world. Visit PanoramaCo.com for more
information.
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Melissa Landy (407) 626-3830 Media@wyn.com
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