Chad A. Carlson Named President and CEO of StarTek, Inc.
June 23 2011 - 8:30AM
Business Wire
StarTek, Inc. (NYSE:SRT) today announced that current Executive
Vice President and Chief Operating Officer, Chad A. Carlson will
succeed A. Laurence Jones as President and Chief Executive Officer,
effective immediately.
“Personally, and on behalf of the Board of Directors, I want to
thank Larry for his service to StarTek over the past four years. We
wish him all the best in his future endeavors,” said Ed Zschau,
StarTek’s Chairman. “We feel that now is the right time to make a
leadership change, and we are pleased to announce Chad Carlson as
StarTek’s new President and CEO. Chad has demonstrated his ability
to lead StarTek’s operations through a very difficult period during
the past year, and we believe he is ideally suited to lead the
Company to a return to profitability as it completes its
turnaround.”
Chad has over fifteen years of experience in the contact center
industry, serving in a variety of operational leadership roles.
Prior to joining StarTek, Chad most recently served as Executive
Vice President of Global Operations at a global business process
outsourcing (BPO) company. In that role Chad led operations in over
30 countries with 150 locations and more than 60,000 employees,
overseeing over $1 billion in annual revenue.
“I am very excited about the opportunity to lead StarTek,” said
Mr. Carlson. “In the past couple of years we have made good
progress enabling our service platform and aggressively expanding
our international footprint. At the same time, we have standardized
processes across the enterprise to drive consistency, and are
experiencing increased sales momentum. I look forward to seeing
these initiatives through to completion and am confident that
StarTek will emerge as a strong, dependable BPO provider that
creates meaningful value for its clients and shareholders.”
About StarTek
StarTek, Inc. (NYSE: SRT) is a leading customer experience
expert in the business process outsourcing industry. Our clients
rely on us to ensure a great customer experience resulting in
improved customer satisfaction and retention and an increase in
revenue and cost efficiencies for our clients. StarTek has the
platforms and the expertise to compete with the largest companies
but we remain small enough to focus on partnering with our clients
to develop creative solutions that fit their unique needs.
StarTek’s comprehensive suite of solutions includes sales, order
management and provisioning, customer care, technical support,
receivables management, and retention programs. Our company also
offers clients a variety of multi-channel customer interaction
capabilities including voice, chat, email, IVR and back-office
support. Headquartered in Denver, Colorado, StarTek has delivery
centers onshore in North America, near shore in Costa Rica,
offshore in the Philippines and virtually through its StarTek@Home
workforce. For more information, visit www.StarTek.com or call +1
303.262.4500.
Forward-Looking Statements
The matters regarding the future discussed in this news release
include forward-looking statements as defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements are intended to be identified in this document by the
words “anticipate,” “believe,” “estimate,” “expect,” “intend,”
“may,” “objective,” “outlook,” “plan,” “project,” “possible,”
“potential,” “should” and similar expressions. As described below,
such statements are subject to a number of risks and uncertainties
that could cause StarTek's actual results to differ materially from
those expressed or implied by any such forward-looking statements.
These factors include, but are not limited to, risks relating to
our reliance on two significant customers, consolidation by our
clients, the concentration of our business in the
telecommunications industry, pricing pressure, maximization of
capacity utilization, lack of success of our clients products and
services, consolidation of vendors by our clients, interruptions to
the Company’s business due to geopolitical conditions and/or
natural disasters, foreign currency exchange risk, lack of minimum
purchase requirements in our contracts, ability to hire and retain
qualified employees, the timely development of new products or
services, failure to implement new technological advancements,
increases in labor costs, lack of wide geographic diversity,
continuing unfavorable economic conditions, our ability to
effectively manage growth, increases in the cost of telephone and
data services, unauthorized disclosure of confidential client or
client customer information, risks inherent in the operation of
business outside of North America, ability of our largest
stockholder to affect decisions, stock price volatility, variation
in quarterly operating results, inability to renew or replace
sources of capital funding and, should we make acquisitions, the
effective and timely integration of such acquisitions. Readers are
encouraged to review Item 1A. - Risk Factors and all other
disclosures appearing in the Company's Form 10-K for the year ended
December 31, 2010 with the Securities and Exchange Commission, for
further information on risks and uncertainties that could affect
StarTek’s businesses, financial condition and results of
operation.
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