Wake County EMS Selects McKesson
February 14 2017 - 9:00AM
Business Wire
Automated subscription services, full revenue
cycle assistance will help optimize revenue
Wake County EMS, the emergency medical service agency serving
North Carolina’s second-most populous county and the cities of
Raleigh and Cary, has selected McKesson Business Performance
Services (McKesson) for comprehensive revenue cycle services. Wake
County EMS responds to approximately 90,000 requests for service
and provides approximately 67,000 transports annually.
In addition to providing billing, coding, documentation
assistance, compliance and business intelligence reporting,
McKesson will automate Wake County’s EMS subscription service.
Under the program, Wake County residents that make a voluntary, $60
annual contribution to the Wake Rescue and EMS Fund are covered for
emergency transport costs for any household member for one
year.
McKesson will manage the service and also establish an
Internet-based platform that will allow residents to subscribe,
renew and pay for their subscription via a secure Web portal. In
the past, subscription enrollees were required to provide credit
card information in writing via the mail. McKesson’s Web-based
approach will strengthen credit card security and also boost
customer service. Wake County EMS officials hope automation will
help increase participation in the program and boost revenues for
the agency. Currently, approximately 20,000 households representing
about 45,000 individuals are signed up for the service.
As part of its Wake County EMS contract, McKesson also is
providing a Web-based patient signature feature. This capability
allows patients to sign electronically for services after transport
is complete if medical technicians are unable to obtain a signature
in the field. A patient signature is required to bill Medicare for
EMS services. Patients additionally can update their demographic
and insurance information and access and print statements online
via McKesson’s online patient portal.
Separately, McKesson will handle Wake County EMS’ debt setoff
program. The program allows the county to submit outstanding
delinquent patient debts of $50 or more to a clearinghouse operated
by the North Carolina Department of Revenue. The state then seeks
to offset the debts through individual state income tax refunds or
winnings from the North Carolina Education Lottery.
Michael Williams, assistant chief, logistics, for Wake County
EMS, said the agency was impressed with the range of services that
McKesson can provide.
“Helping us automate the subscription service should allow for
continued growth of this important program,” Williams said. “At the
same time, McKesson’s long-time experience in EMS billing, detailed
business reporting and features like e-signature will help us
sustain a solid financial footing for our agency. We are really
excited to have them onboard and believe they can help us meet the
growing financial challenges that all EMS agencies face.”
Pat Leonard, president of McKesson Business Performance
Services, said subscription services like those offered by Wake
County are becoming increasingly popular nationwide.
“Subscription services, particularly in rural areas, can help
offset the cost of advanced care and transport,” Leonard said.
“Wake County is a recognized leader in EMS innovation regionally
and nationwide, and we are looking forward to partnering with them
to further strengthen services to area residents.”
About Wake County Emergency Medical Services
Wake County EMS responds to approximately 90,000 requests for
service and provides approximately 67,000 transports annually. The
agency is regarded as an innovator in North Carolina and throughout
the Southeast. Significant achievements by the agency include a
nationally recognized cardiac-arrest save rate, implementation of a
pioneering ICE protocol (induced hypothermia by EMS) for
post-cardiac arrest patients, and system-wide closest vehicle
dispatching using GPS-based automatic vehicle location and
navigation systems. For more information, visit:
www.wakegov.com/ems
About McKesson Corporation
McKesson Corporation, currently ranked 11th on the FORTUNE 500,
is a healthcare services and information technology company
dedicated to making the business of healthcare run better. We
partner with payers, hospitals, physician offices, pharmacies,
pharmaceutical companies and others across the spectrum of care to
build healthier organizations that deliver better care to patients
in every setting. McKesson helps its customers improve their
financial, operational, and clinical performance with solutions
that include pharmaceutical and medical-surgical supply management,
healthcare information technology, and business and clinical
services. For more information, visit www.mckesson.com.
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McKesson CorporationSandy Laudenslayer,
770-237-7820sandy.laudenslayer@mckesson.com
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