NelsonHall's 2023 NEAT report recognized Kyndryl
for Advanced Digital Workplace Services
NEW
YORK, Dec. 12, 2023 /PRNewswire/ -- Kyndryl
(NYSE: KD), the world's largest IT infrastructure services
provider, today announced it has been named a leader in Digital
Workplace Services by IT and business services analyst firm
NelsonHall in its 2023 Vendor Evaluation & Assessment
Tool (NEAT) report for Advanced Digital Workplace Services
(ADWS). Kyndryl was ranked as a 'Leader' within ADWS NEAT across
all four of the report's market categories: Overall, Build Services
Capability, Microsoft Capabilities and Run Services
Capabilities.
The NelsonHall performance report evaluated 20 Digital Workplace
Services providers on both their ability to deliver immediate
benefit to customers and their ability to meet future client
requirements. The report recognized Kyndryl as a leader for its
co-creation and personalized approach, supported by Kyndryl Vital,
to integrating analytics, cognitive and automation into all digital
workplace offerings while placing employees at the center to enable
desired business outcomes.
"We are pleased to be recognized by NelsonHall for our expertise
in providing customers the advanced digital workplace services they
need to help employees thrive and the business to succeed," said
Ivan Dopplé, Kyndryl Global Practice Leader for Digital Workplace
Services. "Many organizations continue to struggle to apply
business processes in today's dynamic hybrid digital landscape in a
way that elevates employee experiences and drives culture. Our
expertise enables organizations to adapt seamlessly in a hybrid
world, while helping foster collaboration and fuel productivity,
wherever employees need to work."
NelsonHall also cited Kyndryl's agnostic tooling and
capabilities that allow Kyndryl customers to build upon existing
investments where desired and benefit from an employee-centric
integrated platform with access to analytics and automation through
multiple channels. Kyndryl's holistic approach to DWS maps multiple
data points to business outcomes and enables greater
personalization of Experience Level Agreements (XLAs).
"Kyndryl takes a human-centric approach to digital workplace
services, focusing on experience and business outcomes," said
John Laherty, Senior IT Services
Research Analyst, NelsonHall. "Employee experience through
personalized engagements is a key focus for Kyndryl, with multiple
personas defined. It also measures XLAs across onboarding, digital,
support, and device experience. It defines experience performance
indicators (XPIs) to target where pain and friction may be for a
user to improve the experience. Kyndryl has developed multiple XLAs
across its client base and has well-defined offerings in support of
digital workplace services across its portfolio."
For more information about Kyndryl Digital Workplace Services,
please visit:
https://www.kyndryl.com/us/en/services/digital-workplace
About Kyndryl
Kyndryl (NYSE: KD) is the world's largest IT
infrastructure services provider serving thousands of enterprise
customers in more than 60 countries. The company designs, builds,
manages and modernizes the complex, mission-critical information
systems that the world depends on every day. For more
information, visit www.kyndryl.com.
About NelsonHall
NelsonHall is the leading
global analyst firm dedicated to helping organizations understand
the 'art of the possible' in digital operations transformation.
With analysts in the US, UK, Continental Europe, and India, NelsonHall provides
buy-side organizations with detailed, critical information on
markets and vendors (including NEAT assessments) that helps them
make fast and highly informed sourcing decisions. And
for vendors, NelsonHall provides deep knowledge of
market dynamics and user requirements to help them hone their
go-to-market strategies. NelsonHall's analysis is
based on rigorous, primary research and is widely respected for the
quality and depth of its insight.
Kyndryl Press Contact
press@kyndryl.com
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SOURCE Kyndryl