BMC Software(R) Advances Business Service Management Strategy With Updated Service Impact Management Solution
October 14 2004 - 3:01PM
PR Newswire (US)
BMC Software(R) Advances Business Service Management Strategy With
Updated Service Impact Management Solution New Version of BMC(R)
Service Impact Manager Includes Configuration Management Database
and Integrates With BMC Discovery Solutions to Automate Service
Modeling NEW YORK, Oct. 14 /PRNewswire-FirstCall/ -- From its
exclusive Business Service Management (BSM) Executive Event, BMC
Software, Inc. (NYSE:BMC) today announced it is providing customers
with an advanced, business-aware change management capability to
allow organizations to more quickly and effectively align IT with
business objectives, the goal of BMC Software's Business Service
Management (BSM) strategy. The new capability, announced at the
company's BSM executive event, comes as a result of new
integrations between its service modeling and policy engine, BMC
Service Impact Manager, and its change and configuration management
solutions. A strong, integrated change and configuration management
(CCM) strategy is one of the Routes to Value (RTVs) BMC Software
customers take in implementing BSM. Additionally, BMC Software is
also announcing new portal and reporting capabilities and product
integrations to strengthen its Service Impact Management
capabilities. BMC(R) Service Impact Manager 5.0, which will ship in
December, will include the BMC Configuration Management Database
(CMDB) and integrate with new discovery solutions to better
automate population, validation, and management of the service
model of all the IT assets within a company and their relationship
to business services created by BMC Service Impact Manager. As a
result, companies will be able to understand the business impact of
IT problems to support real-time problem resolution and
decision-making. IT change decisions can be made based on an
understanding of the resulting business impact and within the
context of the organization's business priorities. "As a company
that seeks to provide superior service, our goal is to align our IT
with our business to empower the way we deliver services to our
customers," said Juan Manuel Arciniega, Liverpool, Mexico's premier
department store chain. "BMC Software's Business Service Management
strategy is playing a key role in helping us to better align our IT
assets with our business goals. Our implementation of BMC Service
Impact Manager, PATROL(R) and MAINVIEW(R) solutions will provide us
with greater visibility into our overall business and we are
encouraged to see that BMC is continuing to deliver new products to
further support its strategy. BMC Software's strength on both the
distributed and mainframe platform is one of their key
differentiators in the BSM market and we look forward to utilizing
the strengths they bring in these areas to further enhance our
service to our customers." Today, BMC Software is also announcing
the general availability of two of its discovery solutions,
Discovery Express, which provides an agent-less capability to
identify what components make up a company's IT environment, and
Marimba Configuration Discovery from BMC Software, which can enrich
asset information with additional detail on how those assets are
configured. These discovery solutions are part of BMC Software's
CCM solutions announced in June that deliver business-aware
discovery and detection; process-based change management; and
policy-based configuration automation. Service Model Management
Automation Empowers BSM BMC Service Impact Manager combines
powerful business service modeling capabilities with enterprise
event management, automation and notification solutions to
transform availability and performance data into detailed knowledge
about the status of business services, enabling companies and IT
groups to proactively manage services in real-time and increase the
service levels offered to their customers. The Service Impact
Manager service model understands and tracks the dependencies
between technology components and how they are combined to deliver
IT services, and ultimately business services, to users. Key
features of BMC Service Impact Manager 5.0 enable the automated
management of the service model, including: * BMC Configuration
Management Database (CMDB) -- provides a bi-directional linkage
between the service model and all BMC Software and third-party
sources, as well as, automated reconciliation of data from multiple
discovery sources from both the physical and application levels,
including a rules-based capability for identifying matches; * A new
BMC Impact Service Model Editor -- provides a highly graphical tool
for building the service model while leveraging the CMDB to
incorporate objects and relationships from Remedy Asset Management
and/or discovery sources. It also enables multiple users to build
portions of the service model; * Integration with BMC Software
Discovery Solutions -- identifies all aspects of the
business-critical IT environment and shows how systems are
connected and applications are related in order to automatically
build the logical relationships between applications and their
dependent components; * Integration with Remedy IT Service
Management Suite for the Enterprise -- provides tight integration
between the service model of the Service Impact Manager and assets
managed through Remedy(R) Asset Management, Remedy Change
Management, and Remedy Help Desk. "As a BMC Software BSM Certified
Partner, Seamless knows the importance of aligning IT with the
business and understands the impact this can have on a company's
success," said Kevin Johnson, president, Seamless, which provides
customers a seamless, digitally managed end-to-end service
management solution. "Service impact management plays a critical
role in making sure that businesses are able to achieve their goals
and the integration between BMC Service Impact Manager and the BMC
Configuration Management Database strengthens a customer's ability
to do just that. Utilizing BMC Service Impact Management solutions,
our expertise in services delivery, service support and
infrastructure engineering provides a firm foundation on which
customers can depend." "Twenty percent of business-critical
downtime is caused by scheduled changes that don't take into
consideration the dependencies between IT components and critical
business services," said Mary Nugent, vice president and general
manager, Service Management Solutions, BMC Software. "BMC Software
leadership in delivering the broadest and deepest support for
managing the entire IT infrastructure is complemented by the power
of BMC Service Impact Manager 5.0 to address this issue by
automating the management of the service model." New Portal,
Reporting Capabilities and Integrations Strengthen Service Impact
Management Implementing service impact and event management
capabilities is another Route to Value BMC Software has seen its
customers take in achieving BSM. In strengthening this route for
customers, BMC Service Impact Manager 5.0 includes additional
features for understanding service delivery status and the impact
and root causes of problems, as well as new integrations with BMC
Software's mainframe and database management solutions: * BMC
Impact Portal -- The BMC Impact Portal, a new Web-based graphical
user interface (GUI), delivers BMC Service Impact Manager
information on demand through a customer's existing environment.
Using this portal, business and service managers can view the
status of their services in several views and reports. Customizable
dashboard views allow users to see only the information that is
important to them without excessive navigation. * BMC Impact
Reporting -- In continuing to deliver on its recently announced
partnership with Business Objects, the world's leading provider of
business intelligence solutions, BMC Software will deliver BMC
Impact Reporting as part of BMC Service Impact Manager 5.0. Based
on the BMC Reporting Foundation created with Business Objects, BMC
Impact Reporting provides users with a flexible, easy-to-use
reporting infrastructure to schedule, analyze, manage and
distribute built-in and custom reports for IT and executive
audiences. * Integration to BMC Software's MAINVIEW(R) and
SmartDBA(R) -- By adding additional integration between BMC
Software's MAINVIEW suite of solutions for monitoring, management,
optimization and automation across the z/OS and OS/390 enterprise
and to SmartDBA data management solutions, BMC Software provides
the unmatched capability to manage mainframe and database
environments in the context of the business. [See release, "BMC
Software Significantly Expands Mainframe Component of its Business
Service Management Strategy," also announced today.] About BMC
Software BMC Software, Inc., is a leading provider of enterprise
management solutions that empower companies to manage their IT
infrastructure from a business perspective. Delivering Business
Service Management, BMC Software solutions span enterprise systems,
applications, databases and service management. Founded in 1980,
BMC Software has offices worldwide and fiscal 2004 revenues of more
than $1.4 billion. For more information about BMC Software, visit
http://www.bmc.com/ . For additional information on BSM, visit
http://www.bmc.com/bsm . BMC Software, the BMC Software logos, and
all other BMC Software product or service names are registered
trademarks or trademarks of BMC Software, Inc. All other trademarks
or registered trademarks belong to their respective companies.
Public Relations Contacts: Arch Currid Julie Redard BMC Software
Porter Novelli for BMC Software 713-918-3236 617-897-8200
http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO
http://photoarchive.ap.org/ DATASOURCE: BMC Software, Inc. CONTACT:
Arch Currid of BMC Software, Inc., +1-713-918-3236, or ; or Julie
Redard of Porter Novelli, +1-617-897-8200, or , for BMC Software,
Inc. Web site: http://www.bmc.com/ http://www.bmc.com/bsm
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