BMC Bmc Software, Inc.

MicroMenders, Inc. Chooses BMC Software's PATROL(R) Express to Deliver Continuous Performance Management Managed Service Clients Receive Superior Availability and Performance Via Comprehensive Remote Monitoring and Management Service HOUSTON, March 10 /PRNewswire-FirstCall/ -- BMC Software, Inc. , a leading provider of enterprise management, today announced that MicroMenders, Inc. has chosen PATROL Express as the client monitoring solution within its Network Operations Center (NOC). This infrastructure management solution helps MicroMenders fulfill the increasing demand for superior availability and performance that makes their remote monitoring, alerting and comprehensive management service a crucial component of business technology for their vertical customers. MicroMenders' goal for its management service is directly in line with BMC Software's Business Service Management (BSM) strategy. BMC Software's BSM strategy enables companies to move beyond traditional IT management and manage their business-critical services from both an IT and business perspective. BSM solutions provide a "whole view" of business and IT operations, tightly linking IT resources to business objectives and managing those resources based on business priorities. PATROL Express 3.0 remotely monitors infrastructure and measures performance against user-defined service level objectives, monitors Web transactions from the end-user perspective and offers customers an option to measure Internet latency through 30+ points of presence (POPs). This enables MicroMenders to quickly determine how infrastructure problems affect an end- user's Web experience. "The purchase of PATROL Express was the result of months of research. Our previous monitoring service was developed in-house utilizing various technologies. While the solution met our needs over the past few years and offered many benefits and features not available in a single off-the-shelf product, it has led us down the path of constant development," said David Sperry, president, MicroMenders, Inc. "A second concern was that of knowledge transfer for our current solution. BMC presented a single product that could be managed easily and allowed our internal resources to be trained easily, thus providing redundancy in the knowledgebase." PATROL Express Supports the Network Operations Center MicroMenders' Immediate Remote IT Service monitors and supports mission- critical networks from their Network Operations Center (NOC) located in San Francisco's financial district. The combination of PATROL Express and their team of highly skilled engineers, allows them to provide a high quality and low cost network management solution. MicroMenders utilizes PATROL Express to provide 24x365 performance monitoring for all of their managed service clients. The comprehensive and timely reporting function allows their team to quickly identify and subsequently resolve potential network issues, minimizing downtime and associated costs for their clients. "PATROL Express' consolidation management and ease of deployment make it a perfect fit for service providers who need to monitor multiple clients," said Mary Smars, vice president and general manager, Enterprise Systems Management, BMC Software. "Customers who relyon MicroMenders as part of their management strategy are receiving the benefit of BMC Software's long-standing history of enterprise management combined with MicroMenders' expertise and talent." About Infrastructure Management BMC Software's Enterprise Systems Management solutions enable IT organizations to manage what matters at a business service level through comprehensive solutions for Application, Infrastructure and Service Management. BMC Software's Infrastructure Management solutions proactively manage the availability, performance and business impact of mainframe and distributed systems and their networks. These solutions allow customers to cost effectively manage their entire infrastructure, identify and prevent issues affecting operations and avoid the high cost of business downtime by delivering real-time information to prioritize how resources are used. About MicroMenders MicroMenders is the largest regional provider of Network Infrastructure management, engineering and consulting services in Northern California. Headquartered in San Francisco's Financial District, MicroMenders is a dual- certified Microsoft Gold Partner, with a strong team of vendor-certified and practice-centric specialists. Founded in 1985 MicroMenders continues to provide IT support services for many of Northern California's largest and most technologically advanced companies. About BMC Software BMC Software, Inc., is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit http://www.bmc.com/ . BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO http://photoarchive.ap.org/ DATASOURCE: BMC Software, Inc. CONTACT: Heather Real of BMC Software, Inc., +1-713-918-1649, or ; or Julie Redard of Porter Novelli, +1-617-897-8200, or , for BMC Software, Inc. Web site: http://www.bmc.com/

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