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Leading Insurance and Financial Products Organization Using BMC Software Solutions to Manage Growing Infrastructure and Align IT With Business Processes HOUSTON, Feb. 7 /PRNewswire-FirstCall/ -- BMC Software, Inc. (NYSE:BMC), a leading provider of enterprise management solutions, today announced that Mutual of Omaha is using BMC Software solutions to proactively manage its IT resources and closely align IT with business services. Mutual of Omaha is a full-service, multi-line organization providing insurance and financial services products for individuals, businesses and groups throughout the United States. Guaranteeing system availability for Mutual of Omaha's 6,000-plus internal and external technology users is the top priority of the company's IT department. To help achieve this goal, Mutual of Omaha is leveraging BMC Software's comprehensive portfolio of infrastructure management and identity management solutions. These solutions have helped Mutual of Omaha realize significant cost savings and have reduced database downtime by 66 percent, backup times by 50 percent and customer-impact problem tickets by 70 percent. Laying the Foundation to Align IT with Business To seamlessly align IT activities with business services, Mutual of Omaha first focused on implementing a world-class infrastructure management system. "Our previous approach was costing the company significantly in wasted productivity and system downtime," said Bill Puskas, first vice president in Mutual of Omaha's I/S Technical Services area. "To remedy the situation, we set out to streamline our IT practices and shift from reactive to proactive. We devised a plan focused on proactively managing the organization's complete heterogeneous environment from a central location to increase system availability by more effective use of data. We selected BMC Software as our partner because their products have a comprehensive architecture for meeting our challenges and the extensibility to branch into other technologies, including middleware and application processes, allowing us to completely monitor our environment." Mutual of Omaha first deployed the BMC(R) Performance Manager and BMC(R) SQL-BackTrack(R) solutions, which their I/S team utilizes on a daily basis, whether using BMC Performance Manager to troubleshoot a current problem or generate an event for a breached threshold, or using BMC SQL-BackTrack for backing up RDBMS data. The new infrastructure management solution is managed from the BMC Performance Manager Console, which gives systems programmers a complete view of the IT infrastructure and their respective environments. Today, many times when customers call IT with a problem, the programmers are already aware of the issue and working on a resolution. Mutual of Omaha has realized significant cost savings by leveraging BMC SQL-BackTrack and BMC Performance Manager products to become more proactive, and consistently provide the level of availability that their customers demand. According to Eric Schuman, a Mutual of Omaha senior systems programmer, "By using a single solution versus many, we were able to replace several vendor products, resulting in substantial savings, improved capacity management, increased efficiency and significant cost avoidance." Specific benefits included reducing database downtime by 66 percent or 10,445 hours, and reducing problem tickets by 60 percent or 769 tickets in one year. Mutual of Omaha has also reduced backup times by 50 percent and has seen a decrease in customer-impact problem tickets from 1,107 to 338 during a one-year period of time. Integrating Security "Security is a crucial cog in our strategy because you cannot adequately improve service with the threat of security breaches hanging overhead," said Steve Clauson, vice president of Mutual of Omaha's I/S Security and Compliance area. "With the help of the BMC Identity Management solutions, we are well positioned to achieve our strategy." BMC User Administration and Provisioning has allowed Mutual of Omaha to automatically provision end-user access to resources based on each user's business profile, which provides a hassle-free way for securing IT personnel and authorized users access to key applications and data. By automating password maintenance, for example, Mutual of Omaha has reduced its security- related help desk tickets from 22 percent to 12 percent, which allows IT to focus on more important projects. In addition to freeing up IT's time, BMC Identity Management supports Mutual of Omaha's compliance efforts. Under increased scrutiny by external reviews, BMC User Administration and Provisioning has helped Mutual of Omaha leverage identity data to help make sure they are in compliance with policies and regulations. Mutual of Omaha, in collaboration with BMC, is planning a 12-18 month security expansion project which includes implementing BMC Directory Management and Visualization to aggregate directory information from multiple sources to establish workflow processes, which will further automate their provisioning facilities. This new system will allow IT to automatically begin new hire transactions and provision physical assets immediately. About BMC Software BMC Software, Inc. is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2005 revenues of more than $1.46 billion. For more information about BMC Software, visit http://www.bmc.com/ . BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. BMC Software Sales Representative Contact: Drew Elam Mutual of Omaha Account Representative BMC Software http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO http://photoarchive.ap.org/ DATASOURCE: BMC Software, Inc. CONTACT: Linda McDowell of BMC Software, Inc., +1-713-918-3518, or ; or Carla DelBove of Porter Novelli, +1-617-897-8269, or , for BMC Software, Inc. Web site: http://www.bmc.com/

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