Aetna Ready to Help Members with Possible Impact from Hurricane Irene
August 25 2011 - 2:53PM
Business Wire
With Hurricane Irene threatening parts of the U.S. East Coast,
Aetna (NYSE: AET) is already taking steps to make it easier
for members to refill prescriptions and access employee assistance
and behavioral health programs. Required evacuations are just
beginning in the Outer Banks area of North Carolina. The company is
also ready to modify other medical and dental policies, extend
claim and appeal filing times, and help members find care outside
their home areas.
As part of storm preparations, Aetna urges its members to make
sure Personal Health Records (PHRs) are updated for all family
members. The information in the PHR is available 24-hours-a-day,
seven-days-a-week, anywhere an Internet connection is available –
making it an important resource for those who have had to evacuate
during an emergency and might need to see a health care provider
unfamiliar with their medical history. Aetna members who have
access to the PHR can print it out or share it with a doctor
online. People also can find tips on protecting their families’
health in a natural disaster at www.planforyourhealth.com, a public
education website from Aetna and the Financial Planning
Association®.
Aetna members and health care providers who need assistance can
reach the company at the following toll-free numbers.
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is
unavailable, call 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery
Customer Service: 1-866-612-3862 or1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Health care providers should contact
the Provider Service Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
* Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
“When a storm is bearing down, it’s important for everyone to
prepare,” said Aetna Chairman, CEO and President Mark T. Bertolini.
“Aetna’s focus is on helping our members get the medications and
care they need, recognizing that many may need to leave their homes
and be unable to access their usual pharmacies, physicians and
hospitals. Our medical, pharmacy and behavioral health teams are
ready to assist.”
In disaster situations, Aetna members may refill their
prescriptions early, as needed, and those who use Aetna’s
mail-order pharmacy can receive a prescription at an alternate
delivery location or refill a prescription that may have been lost,
damaged or destroyed.
Aetna Behavioral Health opens its Employee Assistance Program
resources to all Aetna plan sponsors, regardless of whether or not
they are Aetna EAP customers, during times of need. Aetna’s EAP
professionals, who have experience dealing with traumatic events,
are available to help. Aetna members can contact Aetna EAP 24/7 for
telephonic consultation, referrals or general information such as
areas affected by a disaster, shelters and government
resources.
Affected Aetna members can also seek urgent or emergency care
anywhere, as needed. As part of its disaster procedures, Aetna also
monitors the impact on its network doctors, hospitals and other
health care providers. The company works closely with providers to
make further modifications to its policies as necessary to ensure
members have access to care.
If any additional local, state or federal disaster executive
orders or regulations are issued related to catastrophic events,
Aetna also adjusts its policies to comply.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 36.5 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com.
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