Tecnisa integrates real-time
communications module from its Hypnobox
CRM and chat solution, via Xura's forge
SDK
WAKEFIELD, MA, June 16, 2016 /CNW/ - Xura, Inc. (NASDAQ: MESG),
a leading provider of digital communications services and innovator
in WebRTC technology, today announced that it has integrated its
forge SDK into Tecnisa's website via Hypnobox's CRM system, which
enables click-to-communicate video calls for real-estate customers.
Hypnobox provides complete CRM and Chat solutions to real estate
brokers across Brazil, with over
10,000 brokers connecting to its system daily. With Xura's forge
SDK, real estate developers can now add video call functionality to
their own website or mobile applications by enabling the real-time
communication module within Hypnobox's CRM System, without the need
for separate plug-ins.
Tecnisa, one of the biggest and most innovative real estate
companies in Brazil focused on the
residential market from land acquisition to building development
and sales, will be the first customer to enable this across its
mobile application and website. By utilising Xura's SDK they
can open new connectivity channels with their customers to provide
a more collaborative and fulfilling engagement experience, where
they can answer questions quicker based on contextual
communications.
Xura's forge SDK, which is based on WebRTC technology, enables
intelligent, secure and personalized two-way dialogue across any
device, website and app. This means that once integrated into a
website or mobile app, it will enable real-time, next generation
customer interactions, including VoIP calling, video chat, instant
messaging, encrypted file- and screen- sharing, presence and
recording, all at the touch of a button. With user context at the
core of the offering, when a customer clicks to communicate with
their real-estate broker, their call can be routed to the most
appropriate personnel, who has historical and contextual
information at their fingertips. This translates into a faster
call resolution and a more personalized service, as well as
substantial cost savings, time savings and improved customer
experience.
Rafael Meireles Yoshioka, CEO at
Hypnobox, said: "With Xura's forge SDK, our customers, the real
estate brokers, can now access the forge SDK and integrate into
their own webpages to perform video-calls directly at any point in
the customer journey. Their customers simply click to communicate
when they need support. In turn, this offers a superior
communications channel to their customers and prospects via mobile
and web apps, as well as allowing a single and consolidated view of
the caller's history.
"We chose to work with Xura as we wanted to work with the very
best provider in the market to fit our leading CRM System. Tecnisa
is our first real-estate developer to take advantage of Xura's
WebRTC technology, so will not only be able to offer an unrivalled
customer experience but be perceived as a differentiator and
innovator in the industry. Other brokers, can easily do the
same to enhance their customer engagement and generate incremental
revenue, boosting the value of the system to both them and us."
"In the past, we had provided the option to customers to reach
out to us via video calls but the technology was outdated,
cumbersome, and required a plug-in which was not ready for mobile
devices. When Hypnobox was able to offer us a new solution through
Xura, it made perfect sense to evolve our system and offer our
customers the latest click-to-communicate technology. Now our
customers can connect via video to real estate agent's
representatives, and have queries resolved quicker, saving time and
money - so a win, win situation for everyone," agreed Denilson Novelli, E-business Manager, at
Tecnisa.
JF Sullivan, CMO and EVP Enterprise at Xura, commented: "WebRTC
is leading efforts in contextual call centre technology, resulting
in renewed customer loyalty and increased engagement rates which
can only lift satisfaction levels. The use of the forge SDK,
provides a modular approach to Hypnobox's CRM system, meaning they
can offer authenticated and encrypted secure video calling to real
estate brokers. This provides a seamless solution to support
Hypnobox's CRM System, where brokers can pick this module if it
fits with their business model. Great customer care, can come at a
high cost, so this rich communication tool offered by our forge
SDK, can be relatively inexpensive to implement, requiring only a
few lines of code."
Ease of deployment, security, mobile readiness, as well as
features including the ability to see local presence of customers
and call center agents and provide support tutorials, are some of
the reasons that led Hypnobox to choose Xura. The company expects
that Xura's solution will contribute considerably to the clients'
conversion rate. To find out more about Xura and its forge SDK.
About Xura, Inc.
Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services
solutions that enable global communications across a variety of
mobile devices and platforms. We help communication service
providers (CSPs) and enterprises navigate and monetize the digital
ecosystem to create innovative, new experiences through our
cloud-based offerings. Our solutions touch more than three billion
people through 350+ service providers and enterprises in 140+
countries. You can find us at Xura.com.
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SOURCE Xura Inc.