This Month, Leading Organizations across Industries & around the World Speak on How Verint is Helping Them Elevate Customer E...
September 11 2018 - 8:30AM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT), The
Customer Engagement Company™, today announced a line-up of events
taking place throughout the month that focus on simplifying,
modernizing and automating customer engagement.
SSON’s Intelligent Automation World Series Live 2018September
11-14; Online WebinarCraig Seebach, vice president, business
strategy enterprise workforce engagement, will present “Managing
the Combined Human and Digital Workforce: One Approach to Success”
at 9:30 a.m. ET on September 12. Attendees of this webinar can
learn how the latest innovations in robotic process automation are
smoothing the transition between the digital and human workforce to
improve efficiencies, reduce errors, and increase employee
engagement through automation.
QATCSeptember 17-19; Nashville, TennesseeSears’ Kendra
King, director, quality and performance management, and Verint’s
Siobhan Miller, vice president, portfolio market strategy, will
discuss “Performance Evaluating—the Magic Wand!” at 10:45 a.m. CT
on September 18. Attendees can learn how to keep employees engaged
and happy while reducing attrition and improving customer
interactions with these tips:1) Identify tactics—from what’s on the
form to coaching—to improve agent quality2) Follow best practices
in developing agent skills3) Understand how technologies can help
focus on the agent skill gaps that are most critical to close
Game Changing Breakthroughs in Knowledge ManagementSeptember
18; Online Webinar with KMWorldKelly Koelliker, director of
content marketing, will present at 2 p.m. ET. This webinar will
discuss ways in which new technologies—such as cognitive search,
machine learning, natural language processing, mobile email
management and new policy efforts—are amplifying the value of
knowledge management in the workplace. Webinar attendees can
discover game-changing breakthroughs that elevate knowledge
management in organizations to boost business performance and
simplify engagement.
CONSERO’s Contact Center ForumSeptember 23-25; Newport Beach,
CaliforniaOmar Kassem, regional vice president of sales, west
region, will participate in a panel of customer care executives
from Kroger, Florida Blue, HomeSmart International, Stuller and ABB
Optical Group on “Capturing and Using The Voice of the Customer” at
8 a.m. PT on September 24. The panel will discuss various topics
such as how customer interactions are evolving, how to move to a
more relationship-based model, and how to store, develop and master
customer information. Regarding customer service representatives,
panelists will explore how to instill an appreciation for the voice
of the customer and more.
To discover more about Verint’s global events, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2018, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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Verint Systems Inc.Media Relations:Amy
Curryamy.curry@verint.comorInvestor Relations:Alan
Rodenalan.roden@verint.com
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