What’s the news: T-Mobile is expanding its $50/month Home
Internet pilot service AGAIN, to more than 130 additional cities
and towns across nine states. Today, T-Mobile is bringing more
competition to home broadband — especially in underserved rural
markets — through LTE-based coverage, with 5G service coming
soon.
Why it matters: Customers are tired of paying too
much for too little when it comes to home internet. High prices,
slow speeds, and few options make access to home internet limited,
especially in rural markets — only 63 percent of adults in rural
America currently have access to high-speed internet.
Who it’s for: Households in Michigan, Minnesota,
New York, North Dakota, Ohio, Pennsylvania, South Dakota, West
Virginia and Wisconsin who are ready to break up with their home
internet provider.
There’s more where that came from! Last month, T-Mobile (NASDAQ:
TMUS) massively expanded the company’s home broadband pilot to more
than 20 million households. And today, T-Mobile is expanding Home
Internet to more than 130 additional cities and towns across
Michigan, Minnesota, New York, North Dakota, Ohio, Pennsylvania,
South Dakota, West Virginia and Wisconsin. The coronavirus pandemic
has underscored the importance of broadband connectivity, and how
sorry the state of home broadband is for many in America —
especially those in rural communities that have been undervalued
and underserved by traditional cable providers and ISPs for years.
In response, the Un-carrier has been expanding its Home Internet
pilot dramatically this year while preparing to launch commercial
5G Home Internet service next year.
“Home broadband has been broken for far too long, especially for
those in rural areas, and it’s time that cable and telco ISPs have
some competition,” said Dow Draper, T-Mobile EVP, Emerging
Products. “We’ve already brought T-Mobile Home Internet access to
millions of customers who have been underserved by the competition.
But we’re just getting started. As we’ve seen in our first few
months together with Sprint, our combined network will continue to
unlock benefits for our customers, laying the groundwork to bring
5G to Home Internet soon.”
T-Mobile Home Internet is just $50/month all-in and features
many of the same benefits that have made T-Mobile the fastest
growing wireless provider for the past seven years:
- Self-installation. That means there’s no need for
installers to come to your home.
- Taxes and fees included.
- No annual service contracts.
- No maddening “introductory” price offers. What you pay
at sign-up is what you’ll pay as long as you have service.
- No hardware rental, sign-up fee or installation costs
(because set-up is so easy!).
- No data caps.
- Customer support from the team that consistently ranks
#1 in customer service satisfaction year after year.
Now that customers have had access to T-Mobile Home Internet
since 2019, the reviews are in … and the feedback speaks for
itself. Customers give T-Mobile Home Internet an average Net
Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!)
for their previous provider. Seventy-three percent report saving
money with T-Mobile Home Internet, with 50% saving more than $30
per month (that’s $360 annually!).
TLDR: Better service, lower cost, happier customers.
The Home Internet pilot provides home broadband on the
Un-carrier’s LTE network. With additional capacity unlocked by the
merger with Sprint, T-Mobile is preparing to launch 5G Home
Internet commercially nationwide, covering more than 50% of U.S.
households within six years and providing a badly needed
alternative to incumbent cable and telco ISPs.
Home broadband is one of the most uncompetitive and hated
industries in America. Rural areas in particular lack options: more
than three-quarters have no high-speed broadband service or only
one option available. And when there’s no choice, customers suffer.
It’s no wonder internet service providers have the second lowest
customer satisfaction ratings out of 46 industries, beating cable
and satellite TV companies by just one point according to the ACSI
(American Customer Satisfaction Index)!
T-Mobile Home Internet service is available on a first-come,
first-served basis, where coverage is eligible, based on equipment
inventory and local network capacity, which is expanding all the
time. For more information on T-Mobile Home Internet or to check
availability for your home in these areas, visit
t-mobile.com/isp.
List of New Cities & Towns:
Michigan Adrian Alma Alpena Ann Arbor Battle Creek Bay
City Big Rapids Cadillac Coldwater Detroit-Warren-Dearborn Flint
Grand Rapids-Kentwood Hillsdale Holland Jackson Kalamazoo-Portage
Lansing-East Lansing Ludington Midland Monroe Mount Pleasant
Muskegon Niles Saginaw Sault Ste. Marie South Bend-Mishawaka
Sturgis Traverse City
Minnesota Albert Lea Alexandria Austin Bemidji Brainerd
Duluth Fairmont Faribault-Northfield Fergus Falls Grand Rapids
Hutchinson Mankato Marshall Minneapolis-St. Paul-Bloomington New
Ulm Owatonna Red Wing Rochester St. Cloud Willmar Winona
Worthington
New York Binghamton Corning
North Dakota Bismarck Dickinson Jamestown Minot Williston
Fargo Grand Forks Wahpeton
Ohio Akron Ashland Ashtabula Bucyrus-Galion Cambridge
Canton-Massillon Cleveland-Elyria Coshocton Defiance Findlay
Fremont Lima Mansfield Marion New Philadelphia-Dover Norwalk Salem
Sandusky Tiffin Toledo Wooster Youngstown-Warren-Boardman
Pennsylvania Altoona Bloomsburg-Berwick
Chambersburg-Waynesboro DuBois East Stroudsburg Erie Gettysburg
Harrisburg-Carlisle Huntingdon Indiana Johnstown Lancaster Lebanon
Lewisburg Lewistown Lock Haven Meadville New Castle Oil City
Pittsburgh Pottsville Reading Sayre Scranton--Wilkes-Barre
Selinsgrove Somerset St. Marys State College Sunbury Williamsport
York-Hanover Allentown-Bethlehem-Easton
South Dakota Aberdeen Brookings Huron Mitchell Pierre
Rapid City Sioux Falls Watertown Yankton
West Virginia Clarksburg Cumberland Elkins Morgantown
Weirton-Steubenville Wheeling
Wisconsin Eau Claire La Crosse-Onalaska Menomonie
Wisconsin Rapids-Marshfield
For more information on T-Mobile Home Internet, visit
t-mobile.com/isp.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay
up to date with the latest company news.
This 4G Home Internet pilot is available in select areas; the
new T-Mobile's nationwide 5G Home Internet rollout is still in the
works. During congestion, Home Internet customers may notice speeds
lower than other customers due to data prioritization. Sales tax
& regulatory fees included in monthly service price for
qualifying accounts. Qualifying account and credit approval
required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home
use at location provided at activation. If canceling service,
return gateway or pay $207. Video streaming resolution depends on
available speeds. Without AutoPay, $5 more. May not be reflected on
1st bill. See T-Mobile.com/OpenInternet for network management
details.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
http://www.t-mobile.com.
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Media Contacts T-Mobile US, Inc. Media Relations
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Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com http://investor.t-mobile.com
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