SYKES Featured on IAOP® Best of the Global Outsourcing 100® List
September 11 2019 - 9:38AM
Business Wire
Recognized as a Top Leader, Top CSR and
Multiple Appearances Company
Sykes Enterprises, Incorporated (“SYKES” or “the Company”)
(NASDAQ: SYKE), a leading provider of customer engagement services
and multichannel demand generation, was recognized by the
International Association of Outsourcing Professionals® (IAOP®) as
being within the top-scoring companies overall, as one of the
companies scoring highest in the area of corporate social
responsibility (CSR), and for being featured on the Global
Outsourcing 100 list for more than three years.
The Global Outsourcing 100 list is considered “the premier
benchmark against which all outsourcing service providers are
measured.” The Best of The GO100 features companies that have led
the development of the industry.
SYKES CEO Chuck Sykes commented on the achievement, “We’re
honored to be recognized in the Top Leaders, Top CSR and Multiple
Appearances categories of the Best of the Global Outsourcing 100
list. It’s a testament to our brand partners, proving that we
deliver on our promises and continue to be the right partner to
grow with.”
The full lists on which SYKES was featured can be found
below:
The Best of the Global Outsourcing 100:
https://www.iaop.org/Content/19/165/5037
The Best of the Global Outsourcing 100 Top Leaders:
https://www.iaop.org/Content/19/165/5076
The Best of the Global Outsourcing 100 Top CSR:
https://www.iaop.org/Content/19/165/5080
The Best of the Global Outsourcing 100 Multiple Appearances:
https://www.iaop.org/Content/19/165/5082
“These companies are endurance powerhouses that have not only
proven themselves as the leaders of the pack, but also dictated the
direction and led the transformation of our industry in the age of
AI and digital. They are the very best of the best and we couldn’t
be more thrilled to put the spotlight on them,” said IAOP CEO Debi
Hamill.
About Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a
leading provider of multi-channel demand generation and global
customer engagement services. The Company provides differentiated
full lifecycle customer engagement solutions and services primarily
to Global 2000 companies and their end customers principally in the
financial services, communications, technology, transportation
& leisure and healthcare industries. SYKES’ differentiated full
lifecycle management services platform effectively engages
customers at every touchpoint within the customer journey,
including digital marketing and acquisition, sales expertise,
customer service, technical support and retention, many of which
can be optimized by a suite of robotic process automation (“RPA”)
and artificial intelligence (“AI”) solutions. The Company serves
its clients through two geographic operating regions: the Americas
(United States, Canada, Latin America, South Asia and Asia Pacific)
and EMEA (Europe, the Middle East and Africa). Its Americas and
EMEA regions primarily provide customer-engagement solutions and
services with an emphasis on inbound multichannel demand
generation, customer service and technical support to its clients’
customers. These services are delivered through multiple
communication channels including phone, email, social media, text
messaging, chat and digital self-service. The Company also provides
various enterprise support services in the United States that
include services for its clients’ internal support operations, from
technical staffing services to outsourced corporate help desk
services. In Europe, the Company provides fulfillment services,
which includes order processing, payment processing, inventory
control, product delivery and product returns handling.
Additionally, through the acquisition of RPA provider Symphony
Ventures Ltd (“Symphony”) coupled with its investment in AI through
XSell Technologies, Inc. (“XSell”), the Company also provides a
suite of solutions such as consulting, implementation, hosting and
managed services that optimizes its differentiated full lifecycle
management services platform. SYKES’ complete service offering
helps its clients acquire, retain and increase the lifetime value
of their customer relationships. The Company has developed an
extensive global reach with customer engagement centers across six
continents, including North America, South America, Europe, Asia,
Australia and Africa. It delivers cost-effective solutions that
generate demand, enhance the customer service experience, promote
stronger brand loyalty, and bring about high levels of performance
and profitability. For additional information please visit
www.sykes.com.
Follow us on Twitter @SYKES_Global
About IAOP
IAOP is the global association that brings together customers,
providers, and advisors in a collaborative, knowledge-based
environment that promote professional and organizational
development, recognition, certification, and excellence to improve
business service models and outcomes. Our members and affiliates
worldwide are digging deep at IAOP conferences, learning at IAOP
chapter meetings, getting trained and certified at IAOP courses and
workshops, and connecting through IAOP social media, all with one
goal: better business results. Whether you are a customer, provider
or advisor, new to collaborative business models like outsourcing,
or you are an experienced professional, IAOP connects you and your
organization to our growing global community and to the resources
you need to get the results your company deserves and demands.
Visit www.IAOP.org.
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version on businesswire.com: https://www.businesswire.com/news/home/20190911005502/en/
Eileen Canady Senior Vice President, Global Marketing Sykes
Enterprises, Incorporated eileen.canady@sykes.com 813-470-3231
Kim Selph Director, Global Marketing, Communications and PR
Sykes Enterprises, Incorporated kimberly.selph@sykes.com
813-508-2410
Subhaash Kumar Global VP of Finance & Investor Relations
Sykes Enterprises, Incorporated subhaash.kumar@sykes.com (813)
233-7143
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