SoundHound AI Announces New Employee Assist Voice AI Product for Restaurants
November 16 2023 - 9:00AM
Business Wire
SoundHound’s Employee Assist uses advanced voice technology to
coach in-store employees through actions and provide fast answers
to critical questions
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, today announced that it is now offering
Employee Assist, a new state-of-the-art conversational AI product
that supports restaurant employees by allowing them to instantly
learn critical information about food, tasks, and other operations
without having to reach for a manual or distract another busy
member of staff.
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Easily accessible via a headset or
tablet, Employee Assist uses SoundHound’s voice AI with generative
AI capabilities to learn instruction manuals, ingredient and
allergen information, and more. (Graphic: Business Wire)
Employee Assist is a category-defining voice AI technology that
enables restaurant employees from both the front and back-of-house
to ask a custom-trained voice assistant critical questions – and
get immediate responses – completely hands-free.
Easily accessible via a headset or tablet, this groundbreaking
product uses SoundHound’s voice AI with generative AI capabilities
to learn and understand instruction manuals, ingredient and
allergen information, and more. It then relays this knowledge
directly to employees via their headsets as part of a fluid two-way
conversation, with the system able to answer any question (and
follow-up questions). It’s like having an expert in the ear of
every employee!
In a world of labor shortages and employee churn, this new
automation tool helps restaurant workers access the information
they need instantly – even if they’re new on the job.
Employee Assist requests may include:
- Information about food and drink items – including ingredients,
allergens, and coaching on preparation
- Business FAQs – like opening hours, holiday closures, baby
changing or disabled facilities
- Updates on the managers log and important daily tasks to be
completed
Employee Assist helps restaurant operators reduce the natural
friction that comes with inexperienced and multitasking employees
trying to complete orders. Now they can be coached step-by-step by
Employee Assist – avoiding the need to remove their gloves, consult
a manual, or distract another employee.
The technology also understands natural human speech without
employees having to modify the way they talk.
“Employee Assist offers a first class solution to support busy
employees and remove any friction and confusion from the equation.
It’s an AI-powered expert in their ear that delivers the right
information every time,” said James Hom, Co-Founder and Chief
Product Officer at SoundHound AI. “Both restaurant operators and
customers are now embracing cutting-edge technology like this
because they understand that it’s capable of creating a more
efficient and productive ordering experience.”
Employee Assist is a first-of-its-kind technology that
demonstrates how sophisticated AI can be deployed to provide
support and assistance to staff on the ground in restaurant and
hospitality settings. A recent SoundHound consumer study found that
technology is now one of the top three most critical factors
driving restaurant customer satisfaction.
You can watch a demo of Employee Assist here. To learn more
about restaurant solutions from SoundHound AI, visit
www.soundhound.com.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice AI solutions that let businesses offer
incredible conversational experiences to their customers. Built on
proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators across automotive, TV, and IoT, and to customer service
industries via groundbreaking AI-driven products like Smart
Answering, Smart Ordering, and Dynamic Interaction™, a real-time,
multimodal customer service interface. Along with SoundHound Chat
AI, a powerful voice assistant with integrated Generative AI,
SoundHound powers millions of products and services, and processes
billions of interactions each year for world class businesses.
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version on businesswire.com: https://www.businesswire.com/news/home/20231116512385/en/
Fiona McEvoy 415 610-6590 PR@SoundHound.com
SoundHound AI (NASDAQ:SOUN)
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