General Medical Council Selects Siebel Public Sector as the Core Business System to Support Ongoing Reform Program; UK Regulator
January 04 2006 - 4:00AM
Business Wire
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of
customer-facing solutions, today announced that The General Medical
Council (GMC) has standardized on Siebel Public Sector for its case
management platform. The official regulator of the UK medical
profession will deploy Siebel Public Sector as the core business
system to support its ongoing reform program. The program will help
the GMC in its mission to safeguard the highest standards of
medical ethics, education, and practice in the interests of
patients, the public, and the medical profession. "The GMC is
currently implementing the most comprehensive and wide-ranging
reform of medical regulation since it was established in 1858, and
Siebel Public Sector is playing a key role in that process," said
Dave Anson, Head of Information Systems, General Medical Council.
"The GMC intends to use Siebel Public Sector as its primary case
management system, consolidating data concerning doctors,
complaints, investigations, hearings, and medical school audits
across multiple data sources and automating aspects of case
workflow. This will provide the GMC with the capability to realize
its vision and ambition in regulating doctors and ensuring good
medical practice." In the past three years, the GMC has undergone
significant changes to improve all internal processes associated
with monitoring and determining a doctor's overall fitness to
practice. A new single system will support the introduction of new
processes and the management of existing key processes, such as
registering doctors, investigating complaints, managing hearings,
auditing medical schools, and examining overseas doctors. A key
aspect of the GMC's information strategy is to provide access to
some of its information for a variety of external audiences through
Internet portals. While the GMC has already made significant
strides in this direction, Siebel Public Sector will enable the GMC
to enhance this capability, introducing electronic interaction with
doctors, pharmacists, health sector employers, the general public,
and other interested parties. Following a rigorous analysis of the
leading customer relationship management (CRM) vendors, the GMC
selected Siebel Systems. A key reason for the GMC's investment in
Siebel Systems was its analytics solution. Siebel Business
Analytics will enable the GMC to gain insight into key processes
and measures in areas such as complaint handling and investigation
through real-time graphical and tabular reports. The GMC is
deploying Siebel Public Sector, including Siebel Business
Analytics, to 400 employees. The core system will improve
automation, quality, and efficiency, providing employees with
"single click" access to key information -- whether it is a
doctor's registration status or a complaint made by a member of the
public. The system will automate the assignment and routing of work
activities as part of the case management process, for example.
Managers will have insight into workloads and be alerted to
approaching deadlines, thus enabling them to better manage
resources and provide improved levels of service. Siebel Customer
Adaptive Solutions, which encompass all Siebel product and service
offerings, including Siebel Public Sector, enable organizations to
better understand and adapt to the needs of their customers in
response to rapidly changing business requirements. Companies
embracing Siebel Customer Adaptive Solutions will be able to more
effectively and quickly anticipate customer needs, realign their
customer-facing business processes for systemic and consistent
improvement, and direct the right actions across their business to
maximize customer satisfaction and profitability. For more
information, please visit www.siebel.com. About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise
and hosted customer relationship management (CRM), business
analytics, and customer data integration. Siebel's new Customer
Adaptive Solutions enable organizations to model their
customer-centric business processes in order to drive the most
effective customer interactions, gain increased insight over time,
and continually realign those processes for systemic and consistent
improvement. With more than $2 billion in R&D investments,
11-plus years of customer software experience, an extensive global
ecosystem of alliance partners, and more than 4,000 customers and
3.7 million live users, Siebel is the proven choice in helping
organizations of all types and sizes achieve customer-driven
business results. For more information, visit www.siebel.com. For
more information on Siebel Systems solutions and services, please
visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center & Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation
-- http://www.siebel.com/marketing-automation; Business
Intelligence -- http://www.siebel.com/business-intelligence;
Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services Except for the historical
information contained herein, this press release contains
forward-looking statements that involve risk or uncertainties.
Future operating results of Siebel Systems may differ from the
results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation,
customer relations, such as the availability of Siebel Systems'
products and services, customer implementation of products and
services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.
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