SEBL Siebel Systems (MM)

Survey of 200 Attendees Finds Majority will Continue Using Siebel Applications Research conducted by Extraprise(R) at last week's Siebel CustomerWorld revealed that most Siebel Systems, Inc. (NASDAQ:SEBL) customers believe that the company's merger with Oracle will have a positive impact on their organization's CRM strategy. Extraprise has been a Siebel partner for 9 years, and this survey is part of an ongoing effort to reach out to Siebel and Extraprise customers with support, guidance, and solutions. Extraprise is the first consultant to combine marketing services expertise with an extensive systems integration heritage to help companies uncover customer insights and make them actionable across sales, marketing, and service channels. They are the only company in their market to guarantee the success of customer engagements in writing. Extraprise surveyed decision makers, influencers and executive sponsors of outsourced Siebel programs. According to the survey: -- More than 76 percent of respondents plan to continue using their existing Siebel applications -- More than 56 percent of respondents are comfortable staying with Siebel following its merger with Oracle -- More than 55 percent of respondents said the merger would have little or no effect on their own companies Though only 56% of respondents reported they were comfortable staying with Siebel, the company will manage to retain most of their best customers due to their track record, incentives, and the difficulties that migration away from Siebel present. While some respondents voiced a concern about being forced to migrate to PeopleSoft/Oracle applications, less than four percent said they would migrate away from Siebel applications as a result of the merger. Chad Gottesman, Vice President at Extraprise, said, "Despite the acquisition by Oracle, sophisticated sales and marketing executives will continue to leverage Siebel's market-leading applications if they remain the best fit for their organization. Those who hope to increase the effectiveness of their Siebel applications will continue to rely on Siebel technology upgrades and should lean on partners like Extraprise for guidance and solutions." Mr. Gottesman added that Extraprise plans to announce a tailored offering for Siebel customers based on its extensive research of conference attendees and its own data from customers. Extraprise has completed Siebel-related projects for more than 150 clients worldwide including GE, American Express, and Pfizer. Extraprise provides a complete range of marketing, analytics, strategy, integration, deployment, and training solutions for Siebel business applications. Extraprise's Insight-to-Interaction (i2i) platform is unique in combining data management, business insight, demand generation, and customer management. Because i2i delivers a complete view of the customer at every point of the life cycle, Extraprise clients can make their business insights actionable across their marketing, sales, and service channels. In hundreds of successful assignments worldwide, executives have achieved success using Extraprise's world-class strategies and systems to find, win and keep more valuable customers. About Extraprise Extraprise(R) is a leading systems integrator and business process outsourcer focused on customer management. The company's "Insight-to-Interaction" or ("i2i") solutions are unique in combining data management, business insight, demand generation, and customer management. Only Extraprise enables clients to make their business insights actionable across their sales, marketing, and service channels. Solutions are available on premise or as an on demand service at the company's hosting centers. Extraprise is headquartered in Boston with offices across the U.S. For more information visit www.extraprise.com. All trademarks are the property of their respective companies.