CORRECTING and REPLACING Qumu Wins Fourth Consecutive Stevie® Award in 2022 for Customer Service
May 02 2022 - 3:22PM
Business Wire
Once again recognized for superior customer
service by American Business Awards®
Please replace the release with the following corrected version
due to multiple revisions.
The updated release reads:
QUMU WINS FOURTH CONSECUTIVE STEVIE® AWARD
IN 2022 FOR CUSTOMER SERVICE
Once again recognized for superior customer
service by American Business Awards®
Qumu, the leading provider of best-in-class video technology for
the enterprise, has been named the 2022 Silver Stevie® Award winner
as Customer Service Department of the Year in North America. This
year marks the fourth consecutive Stevie Award for the Qumu
Customer Success team. The Stevie Award is a highly competitive and
internationally-recognized honor. Past winners have included
Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac.
In addition to direct feedback from 25 Qumu customers including
nearly 20 from the Global 2000, the Qumu Customer Success team was
evaluated on metrics related to Ticket Reply Times, Total Handling
Times, One-Touch Resolutions, Overall Customer Satisfaction,
Customer Retention, and Willingness to Recommend. Information for
the award submission was collected from Qumu customers and internal
Qumu ticketing systems, as well as from independent analysts who
cover the Enterprise Video space.
“Despite the toughest business conditions in memory over the
past few years, the Qumu Customer Support team continues to
demonstrate our commitment to our vision, mission and values…and to
our customers. This award would not be possible without the strong
partnership of so many of Qumu’s excellent customers. Those
customers’ service improvement suggestions and ideas are something
we act upon with lightning speed time and time again. And just as
our corporate values state, we take pride in putting a laser focus
on customer satisfaction and success,” said Scott Gilbert, VP,
Global Support.
More than 2,300 nominations from organizations of all sizes and
in virtually every industry, in 51 nations, were considered in this
year’s competition. Winners were determined by the average scores
of more than 150 professionals worldwide on eight specialized
judging committees. Entries were considered in more than 90
categories for customer service and contact center achievements,
including Contact Center of the Year, Award for Innovation in
Customer Service, and Customer Service Department of the Year; more
than 60 categories for sales and business development achievements,
ranging from Senior Sales Executive of the Year to Sales Training
or Business Development Executive of the Year to Sales Department
of the Year; and categories to recognize new products and services,
solution providers, and organizations’ and individuals’ response to
the COVID-19 pandemic. New categories this year honor excellence in
thought leadership in customer service and sales.
“The nominations we received for the 2022 competition illustrate
that business development, customer service, and sales
professionals worldwide, in all sorts of organizations, have
continued to innovate, thrive, and meet customer expectations
during the COVID-19 pandemic,” said Stevie Awards president Maggie
Gallagher Miller. “The judges have recognized and rewarded their
achievements, and we join them in applauding this year's winners
for their continued success. We look forward to recognizing them on
June 13.”
Details about the Stevie Awards for Sales & Customer Service
and the list of Stevie winners in all categories are available at
https://stevieawards.com/aba/2022-stevie-award-winners.
In acceptance of the 2022 Stevie Award for Customer Service, the
Qumu Customer Success Team will be honored at an awards banquet on
Monday, June 13 this year at the Marriott Marquis Hotel in New
York. Anyone interested in learning more about Qumu may visit the
Qumu website at www.qumu.com, or request more information online at
www.qumu.com/contact-us/.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of best-in-class
tools to create, manage, secure, distribute and measure the success
of live and on-demand video for the enterprise. Backed by the most
trusted and experienced team in the industry, the Qumu platform
enables global organizations to drive employee engagement, increase
access to video, and modernize the workplace by providing a more
efficient and effective way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East &
North Africa Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Great
Employers, the Stevie Awards for Women in Business, and the Stevie
Awards for Sales & Customer Service. Stevie Awards competitions
receive more than 12,000 entries each year from organizations in
more than 70 nations. Honoring organizations of all types and sizes
and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about the
Stevie Awards at http://www.StevieAwards.com.
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Qumu Media Contact: Ashley Paula-Legge Big Valley
Marketing for Qumu alegge@bigvalley.co +1 707-972-0073
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