Mastio & Company Ranks Old Dominion Freight Line No. 1 National LTL Carrier for Quality for Twelfth Consecutive Year
November 30 2021 - 7:00AM
Business Wire
ODFL is awarded the top spot for its continued
best-in-class service as measured by the comprehensive annual
industry study of less-than-truckload carriers
Old Dominion Freight Line’s premium service has earned the
Company the MASTIO Quality Award for national less-than-truckload
(LTL) carriers for an unprecedented twelfth consecutive year. The
industry’s most comprehensive study ranked Old Dominion as the top
national carrier according to logistics professionals assessing
carrier performance across 28 key attributes — more than half of
which the Company outranked its competitors.
“The trucking industry has never faced as much demand in
conjunction with such heavy strain on capacity as it has this year.
That’s why earning this year’s MASTIO Quality Award means so much,”
said Greg Gantt, President and CEO, Old Dominion Freight Line.
“We’re honored that our customers have once again recognized us for
our efficient operations and superior customer service. It’s a
testament to the hard work of our 24,000-strong OD Family.”
Even as the pandemic recovery mired much of the trucking
industry in supply chain backups, Old Dominion ranked highest among
customers for categories including “shipments picked up when
promised,” “shipments delivered when promised,” and “competitive
transit times.” The carrier also ranked highly for its customer
interactions, earning top marks for “carrier is trustworthy” and
“drivers are courteous and professional.” Mastio & Company’s
annual survey collects LTL freight shippers’ responses and
identifies the importance of performance factors upon carrier
choice.
“Carrier performance indicators are analyzed based on in-depth
telephone discussions with LTL shippers in the annual MASTIO
survey,” said Kevin Huntsman, President of Mastio & Company.
“We use all of the ‘non-cost/benefit performance’ attributes to
name the recipient of the MASTIO Quality Award. For the twelfth
consecutive year, we are pleased to announce Old Dominion was
ranked No. 1 among national LTL carriers. They earned this
distinction for being consistently rated as a top LTL carrier,
preferred by their customers for any shipping needs.”
The 2021 MASTIO study findings are a result of interviews with
1,485 customers between July and November 2021, providing
approximately 4,800 total observations. The 17th annual study
includes 8,700 qualitative responses to ten open-ended questions,
which were collected through telephone interviews with key
decision-makers.
For more information about Old Dominion, visit www.odfl.com or
call (800) 432-6335. On Twitter: @ODFL_Inc and Facebook: Old
Dominion Freight Line Inc.
About Old Dominion Freight Line, Inc.
Old Dominion Freight Line, Inc. is one of the largest North
American less-than-truckload (“LTL”) motor carriers and provides
regional, inter-regional and national LTL services through a single
integrated, union-free organization. Our service offerings, which
include expedited transportation, are provided through an expansive
network of service centers located throughout the continental
United States. The Company also maintains strategic alliances with
other carriers to provide LTL services throughout North America. In
addition to its core LTL services, the Company offers a range of
value-added services including container drayage, truckload
brokerage and supply chain consulting.
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Kate Redding 404-266-7578 kredding@webershandwick.com
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