NICE Expands Its Presence in Japan with Availability of CXone in Osaka
March 07 2024 - 8:00AM
Business Wire
Business continuity service offering introduced
due to strong demand
NICE (Nasdaq: NICE) today announced that it has
launched a second CXone Cloud Region in Japan. This presents a
unique and critical functionality tailored specifically for the
Japanese market. NICE will provide a business continuity (BCP)
service for CXone in Osaka, enhancing the overall resilience of
CXone cloud infrastructure for Japanese customers. Osaka’s robust
infrastructure and connectivity made it a strategic choice for
hosting BCP cloud services, providing reliable and high-performance
solutions for NICE customer business needs.
There is increased demand in Japan for reliable and secure cloud
services. Many organizations in Japan have strict requirements to
ensure business stability during unexpected outages. The new Osaka
business continuity offering is designed to enable CXone customers
in Japan to be able to operate contact center services within Japan
observing regulatory requirements, in the event of a natural
disaster. With this new BCP service, NICE customers in the region
can deliver exceptional Enlighten-powered CX without interruption
and while keeping their data protected.
Darren Rushworth, President, NICE International, said,
“This investment demonstrates NICE’s commitment to better serve its
Japanese customers. NICE understands the unique challenges in the
region when it comes to natural disasters. This enhances the
overall resilience of the CXone cloud infrastructure, ensuring
business continuity for customers in the face of unforeseen events
like earthquakes and typhoons. NICE intends to continue to invest
in Japan to optimize service in the market.”
Mary Wardley, VP Customer Service and Contact Center
Applications, IDC, said, “The challenge of delivering global
solutions is providing for the requirements of each geography.
NICE’s continued investment in Japan represents the company’s focus
on delivering consistent and secure CX AI technology to its
customers in the region.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240307829404/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Apr 2024 to May 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From May 2023 to May 2024