Warwick International Hotels Migrate to MICROS OPERA
October 02 2006 - 9:00AM
PR Newswire (US)
COLUMBIA, Md., Oct. 2 /PRNewswire-FirstCall/ -- MICROS Systems,
Inc. (NASDAQ:MCRS), a leading provider of information technology
solutions for the hospitality and retail industries, is pleased to
announce that Warwick International Hotels has chosen the MICROS
OPERA Enterprise Solution for all 10 of its corporate-owned
properties located in the United States and Europe. Implementation
has commenced for US properties and will be followed by the
European properties. Full deployment will be complete by the end of
2006. During the first phase of deployment, Warwick Hotels will
implement the OPERA Property Management System and OPERA Sales and
Catering System. Upon completion of the initial phase, all
properties will then be connected to their new OPERA Customer
Information System (OCIS). Warwick Hotels will leverage OPERA's
powerful OCIS application to centrally manage guest profiles,
history, and loyalty programs. And with the advanced membership
module, Warwick will be able to manage membership upgrades and
downgrades, referred to as tier management, awarding members with
points which can be redeemed, as well as provide its members a tool
with which to generate real-time member statements. In addition,
the campaign management module in OCIS will allow Warwick to send
mail campaigns electronically to its valued guests. "The OPERA
Customer Information System truly redefines the meaning of the
phrase 'customer relationship management' and provides us the tools
necessary to manage our most valued guests," stated G. Paul
LeBlanc, Vice President Marketing & Sales. "We look forward to
providing the ultimate guest experience by specifically catering to
our loyal clientele's preferences and needs at all touch points."
The multi-language, multi-currency capabilities of the OPERA
system, where screens can be in multiple languages based on the
user's log-in language, were a major deciding factor for Warwick
Hotels. "Being an international company, it is essential to have a
system that can handle not only system requirements for our
US-based properties, but also handle language, currency and tax
requirements for our European properties," continued Mr. LeBlanc.
"These global features are a standard part of the OPERA Enterprise
Solution." "Warwick Hotels has been a valued customer of MICROS for
over 9 years," stated Tom Giannopoulos, Chairman and CEO of MICROS
Systems. "We are quite pleased that Warwick Hotels, even after an
extensive evaluation of other solutions, continues to recognize the
value in MICROS solutions and in sustaining its partnership with
MICROS." About Warwick Hotels Warwick International Hotels'
collection of over 35 hotels in select international cities such as
Paris, New York, Brussels, Barcelona and San Francisco offer
personal service in prime locations. Our unique collection of
world-class hotels, resorts and spas are known to complement each
guest's stay whether it be for business, attending or hosting a
conference or seminar or just enjoying a relaxing holiday stay. For
more information visit http://www.warwickhotels.com/. About MICROS
Systems, Inc. MICROS Systems, Inc. provides enterprise applications
for the hospitality and retail industries worldwide. Over 220,000
MICROS systems are currently installed in table and quick service
restaurants, hotels, motels, casinos, leisure and entertainment,
and retail operations in more than 130 countries, and on all seven
continents. In addition, MICROS provides property management
systems, central reservation and customer information solutions
under the brand MICROS-Fidelio for more than 20,000 hotels
worldwide, as well as point- of-sale and loss prevention products
through its subsidiary Datavantage for more than 50,000 specialty
retail stores worldwide. MICROS stock is traded through NASDAQ
under the symbol MCRS. For more information on MICROS and its
advanced information technology solutions for the hospitality
industry, please contact Louise Casamento, Vice President of
Marketing at (443) 285-8144 or (866) 287-4736. You can also visit
the MICROS website at http://www.micros.com/ or send an email to .
The MICROS logo is a registered trademark of MICROS Systems, Inc.
All other product and brand names are the property of their
respective owners. DATASOURCE: MICROS Systems, Inc. CONTACT: Louise
Casamento, Vice President of Marketing of MICROS Systems, Inc.,
+1-443-285-8144 Web site: http://www.micros.com/
http://www.warwickhotels.com/
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