ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence Wins Best Global Multi-Channel Contact Center Solution Award INDIANAPOLIS, March 2 /PRNewswire-FirstCall/ -- Interactive Intelligence Inc. , a global developer of software for IP telephony, contact center automation, unifiedcommunications, and customer self-service, was honored last week with ContactCenterWorld.com's Members' Choice award for Best Global Multi-Channel Contact Center Solution. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) Based on feedbackfrom customers, the company's Customer Interaction Center(R) (CIC) software beat out multiple global vendors that submitted products for the awards category. Comments about CIC from voters included the following: "actually delivers on the one-box concept," "a state-of-the-art solution with permanent evolution," "it's just so easy to set up and get a call center running in no time," and "we are able to implement highly integrated solutions." CIC, in use today by more than 1,000 customers worldwide, is a Windows 2000-based bundled communications application suite that includes features such as built-in support for traditional, SIP-based and hybrid switching, multimedia routing and queuing, speech-enhanced interactive voice response, screen pop, real-time supervisory monitoring, remote agent support, Web collaboration, and more. The Members' Choice awards are unique because only users are allowed to vote, and there is no judging panel, according to ContactCenterWorld.com founder and editor-in-chief, Raj Wadhwani. "The winners of our Members' Choice awards not only demonstrated the willingness to openly receive feedback from users in a public forum, but showed a truly superior offering in their category by receiving the highest scores across a range of important customer criteria -- from value for the money and after-sales support, to ease-of implementation and integration." "When we first launched our software in 1997 it marked a radical departure from the proprietary PBX model," said Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence. "Our software has now evolved into a proven contact center solution, and we continue to make superior customer service a cornerstone of our business. Despite the multitude of other vendors that have since jumped on the 'all-in-one' bandwagon, we attribute our sustained success to constant customer dedication -- along with what has become the most mature, reliable and complete contact center solution on the market today." CIC is sold through a network of more than 140 Interactive Intelligence resellers located throughout the Americas, Europe and Asia. To learn more about CIC, visit http://www.inin.com/Products/CIC/cic.asp . To learn more about ContactCenterWorld.com and its Members' Choice awards program, visit http://www.contactcenterworld.com/ . About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine's 2003 Top 500 Global Software and Services Companies, Network Computing Magazine's 2003 Editor's Choice, Internet Telephony Magazine's 2003 Editor's Choice and Product of the Year, and Customer Inter@ction Solutions Magazine's 2003 Product of the Year. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1 317.872.3000; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contacts: Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 Raj Wadhwani Founder & Editor-In-Chief ContactCenterWorld.com +1 807.624.2080, ext. 2224 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, ; or Raj Wadhwani, Founder & Editor-In-Chief of ContactCenterWorld.com, +1-807-624-2080, ext. 2224, Web site: http://www.inin.com/ http://www.inin.com/Products/CIC/cic.asp http://www.contactcenterworld.com/

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