SIP-Enabled IP PBX by Interactive Intelligence Wins Best of Show
December 01 2003 - 10:14AM
PR Newswire (US)
SIP-Enabled IP PBX by Interactive Intelligence Wins Best of Show
INDIANAPOLIS, Dec. 1 /PRNewswire-FirstCall/ -- Interactive
Intelligence Inc. , a global developer of software for IP
telephony, contact center automation and unified communications,
was named a Best of Show winner last month for its session
initiation protocol-enabled IP PBX. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) The IP PBX,
called Enterprise Interaction Center(R) (EIC), was nominated based
on a demonstration at Technology Marketing Corp.'s (TMC(R)) 2003
INTERNET TELEPHONY(TM) Conference & Expo, held Oct. 15 and 16
in Long Beach, Calif. EIC won Best of Show because of recent
market-first enhancements designed to significantly reduce costs
and increase functionality of IP telephony deployments, according
to INTERNET TELEPHONY(R) magazine's editorial director, Greg
Galitzine. "The addition of a free SIP proxy server and a new
all-software option make this latest version of EIC a first-of-its
kind product, and virtually unbeatable for companies that want a
lower total cost of ownership and a faster return on investment
from an IP PBX," Galitzine said. Interactive Intelligence's
Interaction SIP Proxy(TM) enables organizations to intelligently
route SIP-based messages over IP networks, such as automatically
sending calls to alternate routes when primary or secondary routes
fail. The software, which works with SIP-compliant phones and
gateways from a variety of vendors, can be downloaded for free from
the Interactive Intelligence Web site at
http://www.inin.com/sipproxy . Interactive Intelligence's
all-software version of EIC uses Intel(R) NetStructure(TM) Host
Media Processing (HMP) 1.1 software to eliminate the need for voice
processing boards. This new version of EIC can reduce the cost of
IP telephony deployments by up to 30 percent, according to the
company. "Many organizations are at first excited by the proposed
benefits of IP, but then frustrated when they find out that it
doesn't necessarily translate into fewer hardware devices or open
architecture," said Dr. Donald E. Brown, president and chief
executive officer for Interactive Intelligence. "We added SIP
capabilities and HMP support to our already standards-based EIC
product to ensure organizations get the full benefit of IP, without
the cost, complexity or vendor 'lock-in' that comes with the vast
majority of other IP PBXs." EIC runs on the Windows 2000 operating
system and extends PBX and IP PBX functionality to include features
such as voice mail, unified messaging, desktop soft phone, auto
attendant, desktop faxing, call routing, hot-desking, virtual
office support, conferencing, Internet text chat, Web callback,
informal workgroup routing, supervisory monitoring and reporting.
EIC also comes with a Setup Assistant(TM) - a graphical wizard that
enables the system to be deployed in a matter of hours, complete
with customized call routing, auto-attendant menus, group and
user-level security, multi-site call distribution and more. The
current release of EIC, version 2.2, includes support of SIP, an
emerging standard that initiates and terminates sessions over IP
networks. Benefits of SIP-based communications systems include
simplified set-up and maintenance in distributed environments,
increased interoperability with other devices, and the potential
for supporting new features that extend beyond voice-based
applications, such as instant messaging and video conferencing.
Interactive Intelligence first released EIC in 1997. Version 2.2
was released in 2002 and is targeted at enterprises with between 20
and several thousand users, including enterprises with branch
offices and mobile users. EIC is offered through the company's
channel of approximately 140 global resellers. For more information
about EIC, visit http://www.inin.com/Products/EIC/index.asp . About
Interactive Intelligence Inc. Interactive Intelligence Inc.
(NASDAQ:ININ) is a global developer of software for IP telephony,
contact center automation and unified communications. The company
was founded in 1994 and has more than 1,000 customers worldwide.
Recent awards include Software Magazine's 2002 Top 500 Global
Software and Services Companies, the Deloitte & Touche 2002
Technology Fast 500, Network Computing Magazine's 2003 Editor's
Choice, and Internet Telephony Magazine's 2003 Editor's Choice.
Interactive Intelligence employs approximately 350 people and is
headquartered in Indianapolis, Ind. The company has 12 offices
throughout North America, Europe and Asia. Its telephone number is
+1 317.872.3000; on the Web: http://www.inin.com/ . This release
contains certain forward-looking statements that involve a number
of risks and uncertainties. Factors that could cause actual results
to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners. Contact: Christine Holley Director, Market
Communications Interactive Intelligence Inc. +1 317.715.8220
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO
http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence
Inc. CONTACT: Christine Holley, Director, Market Communications of
Interactive Intelligence Inc., +1-317-715-8220, or Web site:
http://www.inin.com/sipproxy
http://www.inin.com/Products/EIC/index.asp http://www.inin.com/
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