ININ Interactive Intelligence Grp., Inc.

IQuest to Enhance Disaster Recovery Capabilities Using Hosted Communications Services by Interactive Intelligence INDIANAPOLIS, Oct. 29 /PRNewswire-FirstCall/ -- IQuest Internet, LLC, will enhance its disaster recovery capabilities for organizations next month by adding hosted communications services from Interactive Intelligence Inc. . (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) The hosted services will add functionality such as automatic call distribution, interactive voice response, automated attendant, presence management, call recording and reporting, to IQuest's existing server co- location capabilities. Interactive Intelligence's hosted communications services work by redirecting calls from the customer's telco provider to servers at Interactive Intelligence's data center in Indianapolis. Incoming calls are then automatically routed back to the appropriate customer contacts, who can be located anywhere. As part of the new offering, IQuest will also provide physical space at its Indianapolis headquarters where customers will have the option of setting up temporary work areas in the event of a disaster. IQuest designed its new disaster recovery solution to provide organizations nationwide with everything they need to cost-effectively incorporate a communications backup, recovery and continuity plan so employees can work with minimal interruption in the event of a phone system outage. The solution can also be used to better handle spikes in call volume, or to enable employees to work from home during periods of severe weather, or for other reasons. "Our objective was to provide a 'one-stop-shop' for an organization's complete disaster recovery needs," said IQuest president, Jack Carr. "Our more than 10 years of experience providing Internet services and data recovery solutions, combined with Interactive Intelligence's sophisticated interaction management applications, will give organizations the peace of mind they require when disaster hits." "Many organizations think only of data backup when they think of disaster recovery, but IQuest now also offers the vital means by which these organizations can continue generating revenue through uninterrupted communications with associates, partners and customers," said Dr. Donald E. Brown, president and chief executive officer of Interactive Intelligence. The IQuest solution allows for a range of options based on customers' anticipated call volume and functionality requirements, including the needs of both contact center agents and business users. Fees, which will be billed monthly, include an initial set-up charge, application development charges, and per-minute toll charges. "We designed our hosted communications services so companies like IQuest could offer a truly tailored disaster recovery solution," said Debbie Thornburg, Interactive Intelligence's hosted communications services practice leader. "Whether an organization requires only basic voice applications in the event of a disaster, or a complete line of sophisticated services for both emergency and non-emergency situations, IQuest will be able to deliver quickly, reliably and cost-effectively." IQuest's disaster recovery solution will be available to organizations throughout North America. The solution will be marketed to IQuest's existing customer base and qualified prospects located primarily in the Midwest. About IQuest Internet, LLC IQuest Internet, LLC provides businesses and consumers a range of Internet solutions, including analog dialup, ISDN and DSL access, Web hosting, server co-location, virtual private networks, wireless Internet and more. The company employs 40 people serving approximately 500 businesses and 30,000 consumers nationwide. IQuest was founded in the early 1990s and is headquartered in Indianapolis. Its telephone number is 317-259-5050, or 1 800-844-8649; on the Web: http://www.iquest.net/. About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of software for IP telephony, contact center automation and unified communications. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine's 2002 Top 500 Global Software and Services Companies, the Deloitte & Touche 2002 Technology Fast 500, Network Computing Magazine's 2003 Editor's Choice, and Internet Telephony Magazine's 2003 Editor's Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is 317-872-3000; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. CONTACTS: Jason Ross Business Development Manager IQuest Internet, LLC 317-726-6700 Christine Holley Director, Market Communications Interactive Intelligence Inc. 317-715-8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence, Inc. CONTACT: Jason Ross, Business Development Manager of IQuest Internet, LLC, +1-317-726-6700, or ; or Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, or Web site: http://www.inin.com/ http://www.iquest.net/

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