iGATE Patni Announces New Five-Year Contract With Serco to Deliver SAP Support and Maintenance Services to Public and Private Se
May 26 2011 - 5:13AM
iGATE Patni, the integrated technology and operations brand
providing Business Outcomes based solutions, today announced that
it has secured a five-year contract for the delivery of SAP-based
operational, maintenance and support services to Serco's existing
and prospective customers. The exclusive contract commenced in
December 2010 and will be in place until 2015.
Serco, an organization that provides SAP services to around 20
local authorities and several commercial organisations, has decided
to outsource its SAP services so that it could provide fixed cost
contracts to its customers, who often experience troughs and peaks
of usage throughout the year.
Mark O'Connor, Managing Director, Technology Services at
Serco, said: "Many of our clients, in the public sector in
particular, have varying demands for support and maintenance
services over the year. There are many advantages for our
customers to have access to a much larger pool of SAP experts who
can be called upon at any time, within the terms of their contract
with Serco. By working with iGATE Patni, we can provide
flexible outcome-based engagements that can be scaled up or down,
in accordance with the individual needs of clients. Serco and
Patni already had a strong working relationship - we know that we
can have 100% trust in iGATE Patni to provide services to the level
of quality required and expected by our customers."
Arthur Musgrove, who leads the Business Transformation
Practice at iGATE Patni, said: "We are delighted to
announce this new extension of our close working partnership with
Serco. It will allow iGATE Patni and Serco to develop a broader,
richer set of services that will bring real benefits to current and
prospective clients. It will also allow us to create a larger
capacity of excellent SAP support and maintenance skills within
Europe, which means we can offer services onshore as well as
offshore and form a joint go-to-market for prospective
clients."
The partnership will include services such as support desk
operations, ticket handling and user profile management. It
will cover SAP ERP applications such as HR, payroll and financials.
Serco will offer iGATE Patni's expertise as part of a white
labelled support and maintenance service to clients and under the
terms of the contract will not provide SAP services via any other
outsourcing partner.
This announcement is in line with iGATE Patni's strategy to
build its business in the EMEA region through strategic
partnerships.
About iGATE Patni:
'iGATE Patni' is the common brand identity of two organizations
- iGATE and Patni as a result of the acquisition of Patni Computer
Systems Limited by iGATE Corporation. Between the two companies,
the brand iGATE Patni provides full-spectrum consulting,
technology, business process and product engineering outsourcing
services on a Business Outcomes-based model. Armed with over three
decades of IT Services experience and powered by the iTOPS
(Integrated Technology and Operations) platform, iGATE Patni's
multi-location global organization with a talent pool of 26000+
people, consistently delivers effective solutions to over 360
Fortune 1000 clients spanning across verticals like: banking
& financial services; insurance & healthcare; life
sciences; manufacturing, retail, distribution & logistics;
media, entertainment leisure & travel; communication, energy
& utilities; public sector; and independent software vendors.
Visit: www.igatepatni.com.
iGATE Corporation is listed in NASDAQ (IGTE) and Patni Computer
Systems Limited in BSE (532517), NSE (PATNI) and NYSE listed
(PTI).
The iGATE Corporation logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=5150
About Serco
Serco is a FTSE 100 international service company which combines
commercial know-how with a deep public service ethos. We improve
services by managing people, processes, technology and assets more
effectively. We advise policy makers, design innovative solutions,
integrate systems and – most of all – deliver to the public.
At Serco, we design, deliver and manage change in markets as
diverse as local government, education, health, defence, transport,
civil government, science and the private sector in the United
Kingdom, Europe, Middle East, Asia Pacific and North America. This
diversity is one of our greatest strengths as a business as it
enables us to share experience and best practice between
sectors.
With a history stretching back to the 1930's, Serco has grown
strongly year on year, winning many accolades for its service
culture and operations. Some of the key factors that clients feel
make the company different are:
- Excellence in effective partnering & engagement
- Continuously adding value to our clients' business
- Developing strong long-term relationships
- Delivering real service excellence – and going the extra
mile
- Serco has provided SAP services to customers for over 20 years
and is an SAP Services and Hosting Partner. Serco's SAP portfolio
addresses the full SAP suite in our markets and covers the full
application lifecycle from consultancy through to design, build,
implement and support.
Serco has a flexible approach to the style of service to its
customers, ranging from incremental project services through to
complete SAP based business process operations.
For more information on Serco, visit www.serco.com
CONTACT: Prabhanjan Deshpande "PD"
Corporate Communication and Media Relations
T: +91 80 4104 5006
PD@igatepatni.com
Jeremy Mackinlay
T: +44 7979 308 582
jeremy.mackinlay@igatepatni.com
Judith Massey/Alexandra Bell
Citigate Dewe Rogerson
T: +44 (0) 20 7638 9571
Judith.massey@citigatedr.co.uk
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