Award marks Huntington's fifth consecutive
year leading the regional banking mobile app category
COLUMBUS, Ohio, June 28,
2023 /PRNewswire/ -- For the fifth consecutive year,
The Huntington National Bank has ranked highest in banking mobile
app satisfaction among regional banks in the J.D. Power 2023 U.S.
Banking Mobile App Satisfaction Study.
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"We're honored to receive this recognition for the fifth year in
a row, which is a huge milestone in our digital roadmap," said
Brant Standridge, President of
Consumer and Regional Banking. "Customer preferences are always
evolving, especially when it comes to mobile banking. Our digital
strategy puts the customer at the center and guides us as we
continue to innovate to anticipate their needs. This award is a
reflection of our colleagues' hard work and our People-first,
Digitally Powered strategy coming to life and delivering
excellence."
According to the study's findings, digital features focused on
personal financial management have become the drivers of standout
customer engagement and satisfaction.
"We offer a variety of products and tools that are designed to
empower customers to take charge of their money," said Mark Sheehan, Director of Deposits, Digital and
Strategy. "We integrated these products into our mobile app so
customers have instant access to tools that will help them save
money, manage their spending and, ultimately, achieve their
financial goals."
Some of these products and tools, accessible via Huntington's
mobile app, include:
- The Hub: Huntington's digital banking experience
and suite of digital banking tools is built to help look out for
customers and their financial futures. Free to all Huntington
customers, The Hub is designed to help customers save more, manage
their spending and keep their financial goals front and
center.
- Recommendations powered by data: A recent innovation of
The Hub is a new catalog of Huntington's retail banking services
that uses insights and data to suggest perks, specific products and
targeted offers personally curated for each customer.
- Huntington Heads Up: This feature provides real-time
insights on spending and saving to help customers avoid
inconveniences and make more informed decisions. The tool provides
a variety of personal insights about customers' financial wellness
as they set and reach their goals, based on their spending and
saving habits.
- Advisor Connect: A quick and personalized digital
experience that asks customers a few short questions and matches
them with a Huntington Advisor who best meets their needs and
preferences.
Other recent innovations to the mobile app include the ability
to view outside accounts in the Hub, create a financial roadmap,
make recurring transfers and order checks.
The J.D. Power 2023 U.S. Banking Mobile App Satisfaction
Study measures overall satisfaction with banking mobile apps
based on four factors: navigation, speed, visual appeal and
information/content. The study is based on responses from more than
5,188 retail bank customers nationwide. It was fielded in February
and March of 2023.
Huntington also earned the top ranking in customer satisfaction
in the North Central region and Pennsylvania in the J.D. Power 2023 U.S.
Retail Banking Satisfaction Study.
About Huntington
Huntington Bancshares Incorporated (Nasdaq: HBAN) is a
$189 billion asset regional bank
holding company headquartered in Columbus, Ohio. Founded in 1866, The
Huntington National Bank and its affiliates provide consumers,
small and middle–market businesses, corporations, municipalities,
and other organizations with a comprehensive suite of banking,
payments, wealth management, and risk management products and
services. Huntington operates more than 1,000 branches in 11
states, with certain businesses operating in extended geographies.
Visit Huntington.com for more information.
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SOURCE Huntington National Bank