Equinix Receives 2011 MarketTools ACE Award for Customer Excellence
March 03 2011 - 8:00AM
Business Wire
Equinix Inc. (Nasdaq:EQIX), a provider of global data center
services, today announced that it has won the 2011 MarketTools ACE
(Achievement in Customer Excellence) Award for Best Use of
Enterprise Feedback Management (EFM) Across the Enterprise. The
accolade demonstrates Equinix’s commitment to delivering an
exceptional customer experience across the entire company,
globally. Equinix was also a winner of a 2011 MarketTools ACE
Award, previously announced on February 15, 2011.
The MarketTools ACE Award for Best Use of EFM Across the
Enterprise recognizes the MarketTools CustomerSat client company
that best uses its EFM solution to capture, analyze and act on
customer feedback across multiple divisions, business units or
geographic regions.
“High customer, employee and partner satisfaction levels are
critical drivers of business growth and long-term profitability,”
said Scott Arnold, president and CEO of MarketTools, Inc. “We are
delighted to recognize Equinix for its commitment to achieving the
highest levels of satisfaction and loyalty, and we are proud that
they rely on MarketTools CustomerSat for its enterprise feedback
management initiatives.”
Equinix earned this MarketTools ACE Award for its use of EFM
globally to drive major company-wide, multi-year initiatives based
on key performance indicators that include customer satisfaction
and loyalty. The insights gained are helping Equinix improve
operational efficiencies and align the company culture to become
even more customer focused.
“We’re honored to be recognized by MarketTools for our work to
ensure Equinix is delivering a superior global customer experience.
Leading global organizations rely on Platform Equinix to grow their
business, improve application performance and protect their vital
digital assets. Ensuring a positive experience is important to
earning our customers’ trust and building long term relationships.
This award is a testament to our commitment to using customer
feedback to continually improve and best serve our global customer
base,” said Jarrett Appleby, CMO at Equinix.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE (Achievement in
Customer Excellence) Awards program recognizes outstanding
achievement in customer, employee and partner satisfaction. To be
eligible for a 2011 MarketTools ACE Award, clients must have
conducted one or more surveys to assess customer satisfaction,
employee satisfaction, or partner satisfaction between October 1,
2009 and September 30, 2010, and complete an application form.
Qualifying performance is determined by a combination of customer
satisfaction mean scores and top-box rating percentages maintained
during at least a 6-month period during the eligibility period. The
customer feedback on which awards are based must be representative
of the entire business, business unit or business segment to which
the award applies. MarketTools ensures that the survey processes on
which metrics are based are rigorous, defensible and repeatable.
Surveys may use either a census of the target audience or
representative sampling with specified minimum confidence levels
and maximum margins of error.
The ACE Awards for Best Use of EFM acknowledge MarketTools ACE
Award winners who have used their customer, employee or partner
feedback solution to achieve results that have significantly
benefited their businesses. The award categories include: Best Use
of EFM for Voice of the Customer, Best Use of EFM for Voice of the
Employee, Best Use of EFM for Voice of the Partner, Best Use of EFM
Across the Enterprise, Best Use of EFM to Drive Overall Business
Impact, and Best Use of EFM in the Contact Center.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for
enterprise feedback management (EFM) and market research. The
company is focused on providing leading organizations the
actionable customer insights they need to make better business
decisions that lead to high-value business impact. As the first
company to make online surveys widely available on the Web,
MarketTools continues its market-leading position by providing the
broadest range of powerful, accurate and integrated customer
insight technologies that empower companies to become the most
customer-centric organizations in their industries. MarketTools'
premier portfolio of technology-based insight brands includes
CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel
Tech™. MarketTools is a privately held company with corporate
headquarters in San Francisco and European headquarters in London.
For more information, please visit: www.markettools.com.
About Equinix
Equinix, Inc. (Nasdaq:EQIX) connects businesses with partners
and customers around the world through a global platform of high
performance data centers, containing dynamic ecosystems and the
broadest choice of networks. More than 3,275 enterprises, cloud,
digital content and financial companies connect to more than 625
network service providers and rely on Platform Equinix to grow
their business, improve application performance and protect their
vital digital assets. Equinix operates in 35 strategic markets
across North America, Europe and Asia-Pacific and continually
invests in expanding its platform to power customer growth.
http://www.equinix.com.
Forward Looking Statements
This press release contains forward-looking statements that
involve risks and uncertainties. Actual results may differ
materially from expectations discussed in such forward-looking
statements. Factors that might cause such differences include, but
are not limited to, the challenges of acquiring, operating and
constructing IBX centers and developing, deploying and delivering
Equinix services; unanticipated costs or difficulties relating to
the integration of companies we have acquired or will acquire into
Equinix; a failure to receive significant revenue from customers in
recently built out or acquired data centers; failure to complete
any financing arrangements contemplated from time to time;
competition from existing and new competitors; the ability to
generate sufficient cash flow or otherwise obtain funds to repay
new or outstanding indebtedness; the loss or decline in business
from our key customers; and other risks described from time to time
in Equinix’s filings with the Securities and Exchange Commission.
In particular, see Equinix’s recent quarterly and annual reports
filed with the Securities and Exchange Commission, copies of which
are available upon request from Equinix. Equinix does not assume
any obligation to update the forward-looking information contained
in this press release.
Equinix and IBX are registered trademarks of Equinix, Inc.
International Business Exchange is a trademark of Equinix, Inc.
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