Comcast Opens 141,000 Free Xfinity WiFi Hotspots as Hurricane Idalia Approaches
August 30 2023 - 8:00AM
Business Wire
To help residents and emergency personnel stay connected ahead
of the storm, Comcast has opened 141,000 public Xfinity WiFi
hotspots in areas it serves across Florida in Hurricane Idalia’s
potential path for anyone to use, including non-Xfinity customers,
for free.
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Comcast Opens 141,000 Free Xfinity WiFi
Hotspots as Hurricane Idalia Approaches (Photo: Business Wire)
The Xfinity WiFi Hotspot network is now open in the Comcast
service area along the west coast of Florida, starting from Lee
County all the way up to Bay County and across to Duval and Nassau
County, and in southeast Georgia in Glynn County.
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located
both indoors and outdoors in places such as shopping districts,
parks, and businesses, visit Finder.wifi.xfinity.com.
When a hotspot is within range, select the “xfinitywifi” network
on a device’s list of available networks and launch a browser.
Sign-in options will appear for both Xfinity customers and
non-customers.
Xfinity internet customers can sign in with their account
credentials and they will be automatically connected to Xfinity
WiFi hotspots in their range in the future. Alternatively, they can
download the Xfinity WiFi Hotspots app and sign in with their
account credentials.
Non-Xfinity internet subscribers need to look for the
“Get Connected” section and agree to the Terms and Conditions to be
connected.
Please note that if a user does not see the “Accept and Connect”
button, the hotspot he or she is trying to connect to is in a
Xfinity customer’s home and is not open to the public.
Non-customers will be able to renew their complimentary sessions
every 2 hours.
“By activating our WiFi hotspot network in Florida now before
the storm, we increase the chance that more people can stay
connected. It’s something we’re proud to do for our communities at
a time when we all need to support each other,” said Jeff Buzzelli,
Regional Senior Vice President for Comcast’s Florida Region.
There are also a few simple, easy things customers can do now to
prepare and stay connected, even in bad weather. They can start by
downloading Comcast’s free mobile apps:
- Xfinity — Get updates on outages and report service
interruptions.
- Xfinity Stream — View live TV, get weather updates, and
download shows and movies beforehand to watch offline in case you
lose power.
- Xfinity WiFi Hotspots — Xfinity Internet customers can access
millions of Xfinity WiFi hotspots available nationwide.
If the weather becomes severe enough, Comcast may send text
alerts to customers with information about service interruptions or
with tips for restoring their services. Customers can log in to
their accounts online or check their account information and
notification preferences in the Xfinity app to make sure their
mobile phone numbers are added.
Here are a few additional helpful tips and safety
precautions:
- Customers should plug TV’s, modems, and cable boxes into a
surge protector to protect them from damage that could be caused by
lightning or power surges.
- Emergency management procedures dictate that electricity must
be restored first and Comcast must receive clearance that it is
safe for our crews to begin any restoration work. Should customers
experience a loss of service due to a power outage, local power
must first be restored before Xfinity video, phone or internet
services can begin working again.
- If customers have electricity but not Xfinity services, Comcast
recommends restarting or resetting devices, including wireless
gateways, modems, routers, and cable boxes.
- In some cases, customers may have power back but not their
Xfinity services because commercial power has not been restored to
our network in that area.
- Customers should always stay clear of downed power and cable
lines in the interest of safety.
- Forward a home phone number to a mobile phone number so that
customers can receive emergency calls even if they are not
home.
Tips for Comcast Business customers:
- Download the Comcast Business App and enable Be Anywhere to
allow another device to make calls with a business’s Caller
ID.
- Enable Call Forwarding so business calls can be received on
mobile devices.
- Check that the battery backup is working so Voice Services will
still be available during a power outage.
- Make sure Connection Pro services are set up correctly. The
automatic wireless backup feature will help devices stay up and
running.
For the latest information and storm-related updates, visit the
Comcast Florida blog and follow @ComcastFL on Twitter.
For assistance, customers can chat online with an agent, visit
Xfinity.com/response or connect with Comcast on Twitter at
@xfinitysupport.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230830655952/en/
Mindy Kramer Comcast NBC/Universal 561-322-8646
Mindy_Kramer@comcast.com
Cindy Arco 904-738-3412 Cynthia_Arco@comcast.com
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