SUWANEE, Ga., April 19, 2012 /PRNewswire/ -- ARRIS
Group, Inc. (NASDAQ: ARRS) today announced that its WorkAssure™
Workforce Management solution currently manages 12,000 technicians
in Central and Latin American (CALA), who completed over three
million work orders in 2011.
To further support its growing regional customer deployments,
ARRIS has selected Sigma Systems Global Services team to deliver
local project management and engineering services to help integrate
WorkAssure workforce management with service providers' back office
systems. Under the terms of the agreement, ARRIS will
continue to own primary responsibility for the product's sale and
customized development per market.
WorkAssure streamlines a service provider's operations through
workflow improvements that increase productivity, reduce errors and
rework, and improve reliability and quality. MSOs using WorkAssure
provide higher quality service, experience fewer outages and
errors, improved provisioning, and more effective problem
resolution. The solution addresses two of MSOs' biggest challenges:
maximizing operational efficiency and enhancing the customer
experience.
WorkAssure workforce management improves the efficiency of a
service provider's mobile workforce by leveraging new technology in
network elements, handheld PCs and wireless communications to
automate manual tasks and intelligently deliver the critical
essentials to the workforce, matching specific jobs to specific
technicians trained in resolving those issues. The bottom
line is a dramatic reduction in missed and late appointments,
repeat trouble calls, new subscriber calls and unnecessary truck
rolls.
"There is a growing recognition by MSOs in the Latin American
market that WorkAssure can help them provide the most responsive,
cost-effective in-home installation and trouble-shooting
capabilities for their subscribers," said ARRIS Media &
Communications President Bryant
Isaacs. "We have a long-standing relationship with Sigma
Systems. Their local resources and expertise in back office
software will augment our WorkAssure customer service capabilities
in the CALA region."
For more information on WorkAssure, please visit:
http://www.arrisi.com/solutions/assurance/workassure/detail.asp to
learn more.
Visit http://www.sigma-systems.com for more information about
Sigma Systems.
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of communications and IP
technologies that support broadband services for residential and
business customers around the world. The company supplies broadband
operators with the tools and platforms they need to deliver and
monitor advanced video, data and voice subscriber services,
including whole home video across multiple screens, ultra
high-speed data, personalized advertising and carrier-grade
telephony. Headquartered near Atlanta, in Suwanee,
Georgia, USA, ARRIS has R&D centers in Beaverton, OR; Chicago, IL; Cork,
Ireland; Kirkland, WA;
Redwood City, CA; Shenzhen, China; State College, PA; Tel Aviv, Israel; Wallingford, CT and Waltham, MA, and operates support and sales
offices throughout the world. Information about ARRIS products and
services can be found at www.arrisi.com.
About Sigma Systems
Sigma Systems is the proven global leader in delivering advanced
IP service fulfillment solutions. Sigma Systems' powerful solutions
enable the world's Service Providers to deliver a rich consumer
experience through communications and entertainment services—over
any access technology to any device. The company's award-winning
solutions include order management, provisioning and activation,
and active mediation of residential and business VoIP, broadband,
video, and triple-play and quad-play services. With the support of
Sigma's Services team, Service Providers around the globe —
including Bell Aliant, Charter, Cox, Rogers, TELUS, YouSee, NET
Servicos, Technology Networks, iTSCOM and ZON Multimedia — are
leveraging Sigma's solutions for service transformation
and rapid, reliable delivery of today's—and tomorrow's—new
services. For more information about Sigma Systems, visit
http://www.sigma-systems.com and follow the company on Twitter at
http://twitter.com/sigmasystems.
SOURCE ARRIS Group, Inc.