ADTRAN Mosaic™ Supercharged with SmartRG Tools
August 13 2019 - 8:06AM
Business Wire
Cloud software applications and single pane
management create better visibility from cloud to
subscriber—enhancing overall customer experience
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of
next-generation open networking and subscriber experience
solutions, today announced at its 2019 CONNECT Press & Analyst
Event the expansion of the Mosaic Subscriber Experience Suite
having now integrated SmartRG tools for CPE management and Wi-Fi
analytics—providing a single user interface for end-to-end network
visibility across the access network and down to the devices
connected in the home.
The SmartRG tools that are now integrated are the following:
- SmartRG Home Analytics provides real-time and historical
analysis of the home Wi-Fi network with recommended corrective
actions for individual support agents and end users.
- SmartRG Device Manager provides safe and secure management of
customer premises devices through a variety of open standards
defined by the Broadband Forum.
These additions enhance the core value of ADTRAN Mosaic™ which
gives service providers tools that are truly vendor and technology
agnostic, simplify network operations and improve customer
satisfaction. The software suite is now integrated with over 450
devices and systems across DOCSIS, xDSL, PON and Fixed Wireless
Access (FWA) technologies from multiple equipment vendors and
integrates directly with service provider billing systems. This
flexibility has led to rapid adoption with more than 150 service
providers now leveraging these tools to optimize their business
across nearly two million subscribers and devices under
management.
“It is not uncommon for service providers to work with limited
visibility into their network—usually resulting in preventable
customer frustration at the cost of hours of customer support calls
and numerous truck rolls,” IHS Markit Carrier Networks Technology
Fellow and Advisor Michael Howard said. “We believe that service
providers will want to examine these tools now integrated into
Mosaic, since they are designed to save hundreds of hours in
troubleshooting customer issues, which typically leads to happier
customers and measurably reduced OpEx.”
In the past, service providers have been forced to work with
siloed management systems that provided segmented views of the
network and complicated management of multi-vendor equipment. These
segmented or proprietary views of the network lead to delays in
servicing customers effectively and required customer service
representatives (CSRs) to spend additional time searching across
multiple systems to service a single customer issue.
Now with the SmartRG tools, Mosaic continues to enable providers
to easily find a subscriber and extend visibility into the home
Wi-Fi network where customer satisfaction is truly defined.
Enhancing the interface for CSRs to place this information at their
fingertips helps providers be more efficient and improve customer
satisfaction, while reducing operating expense.
“We are excited to capitalize on our acquisition of SmartRG by
integrating their market leading assets into our Mosaic software
suite,” ADTRAN Product Line Management Director Jeremy Harris said.
“Convergence of these tools into a common interface is a major leap
forward for service providers looking to offer intuitive Wi-Fi
monitoring, elevated subscriber insight and assured 4K video
quality across multi-vendor networks.”
About ADTRAN
At ADTRAN, Inc., we believe amazing things happen when people
connect. From the cloud edge to the subscriber edge, we help
communications service providers around the world manage and scale
services that connect people, places and things to advance human
progress. Whether rural or urban, domestic or international, telco
or cable, enterprise or residential—ADTRAN solutions optimize
existing technology infrastructures and create new, multi-gigabit
platforms that leverage cloud economics, data analytics, machine
learning and open ecosystems—the future of global networking. Find
more at ADTRAN, LinkedIn and Twitter.
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Ashley Schulte Witz Communications for ADTRAN 919-435-9112
ADTRAN@witzcommunications.com
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