ISG to Publish Study on Application Development Outsourcing Market
May 14 2021 - 9:02AM
Business Wire
ISG Provider Lens™ report will look at ways
service providers are responding to demand for faster development
cycles and improved customer experience
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining the application development outsourcing market.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called Next-Gen Application
Development and Maintenance (ADM) Services, scheduled to be
released in September. The report will cover a range of application
development services, including cloud-native applications and
security-related services packaged with app development.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
The new report will look at ways service providers are meeting
enterprise demand for enhanced customer experience and faster
development cycles, said Jan Erik Aase, partner and global leader,
ISG Provider Lens Research. “Application outsourcing continues to
evolve, and service providers are responding to demands for an
increased frequency of updates and more feature-led, intuitive and
interactive digital applications,” he said. “As a result, service
providers are increasingly adopting agile development practices for
their service delivery.”
ISG has distributed surveys to more than 175 ADM providers.
Working in collaboration with ISG’s global advisors, the research
team will produce five quadrants representing the services and
products the typical enterprise client is buying in the ADM space,
based on ISG’s experience working with its clients. The five
quadrants that will be covered are:
- Application Development and Scaled Agile, assessing
providers that offer application expertise in the use of various
technologies, and in a range of industry verticals. The assessment
determines the way providers use project management tools to
support and coordinate resource allocation, portfolio management,
backlog prioritization, agile methods, waterfall methods,
cloud-native application development and other management services
to optimize the performance of the development teams working
simultaneously in a client’s environment.
- Application Development Specialists, evaluating
providers that offer agile application development based on
expertise. These providers add specific knowledge around areas such
as programming language, vendor certification, data analytics,
artificial intelligence and machine learning, customer experience
and system architecture. These providers may also specialize by
industry verticals; function-specific knowledge, such as fraud
detection or virtual reality, and methodologies like
product-oriented development and object-oriented programming.
- Managed Application Services, looking at providers that
take responsibility for managing customer applications. Services
include application support, platform upgrades, application
security, bug fixing, troubleshooting, application improvement and
merging of improvement and development backlogs under Kanban or
similar methodologies. Some service providers include application
monitoring, release management, version control, defect
identification and resolution, and database query performance in
their service offerings.
- Application Quality Assurance, assessing providers that
enhance the application lifecycle management process for clients
with a comprehensive quality assurance program, involving the
assessment, design, implementation and operation of applications.
Quality assurance encapsulates multiple tasks, including setting
requirements, estimations, project planning, documentation, fixed
sprint execution timelines, setting the functional criteria for a
product to be deemed complete, and testing to identify bugs or
defects in a product.
- Continuous Testing Specialists, covering providers of
automated testing services. These companies develop testing
strategy and scope, and methods and scripts before automation and
test execution. They have the skills to deploy automation and
execute testing cycles, producing the necessary evidence to support
compliance auditing. Continuous application testing focuses on
delivering quality in tandem with the speed of agile
development.
The report will cover the global ADM market and examine products
and services available in the U.S., Germany, the U.K., Brazil and
the Nordic countries. ISG analysts Ashish Chaturvedi, Oliver
Nickels and Pedro L. Bicudo Maschio will serve as authors of the
report.
An archetype report will also be published as part of this
study. This report, unique to ISG, is the study of typical buyer
types of ADM services as observed by ISG advisors.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as ADM providers can contact ISG and ask to be included in
the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210514005045/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Cait Buckley, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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