ISG Provider Lens™ report sees U.S.
companies turning to providers for help adopting Microsoft products
like Teams and Mixed Reality to navigate the COVID-19
pandemic
The COVID-19 pandemic has driven many U.S. enterprises to invest
in cloud-based Microsoft products and services that support remote
work, and many are looking to third-party service providers to help
them get full value from that investment, according to a new report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2021 ISG Provider Lens™ Microsoft Ecosystem Report for the
U.S. sees a significant opportunity for service providers to help
enterprises make full use of their Microsoft products. In many
cases, companies have failed to capitalize on the full value of
their Microsoft suites, the report observes.
At the same time, the pandemic has driven companies to seek
provider support for such Microsoft products as Teams and Mixed
Reality, and for moving industry-specific workloads to Azure, the
report says.
“The pandemic has created upheaval in the Microsoft services
ecosystem, throwing plans into disarray through the disruption of
in-person work,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “Service providers have invested heavily in
capabilities that can help their customers get the most out of the
Microsoft relationships. Remarkably, they have successfully
delivered these services despite their own travel and work
restrictions.”
The report sees service providers focused on expanding their
capabilities with Microsoft Teams, the collaboration tool that has
become popular during the pandemic. Enterprises that have avoided a
strong messaging platform culture in the past have been forced to
use Teams as a result of office work restrictions. Service
providers have invested heavily in deploying bots that users can
interact with through Teams, and in some cases, in developing
services that can help rein in sprawling deployments marked by
haphazard adoption.
In addition, the pandemic has pushed enterprises to adopt
Microsoft’s cloud-based Office 365 suite, if they had not already
done so before early 2020, the report says. For most enterprises,
the focus now is on evaluating how to get the most from their
existing Office 365 licenses. In some cases, companies are paying
for capabilities they are not using or using well, and the report
sees a major opportunity for service providers to assist in
maximizing value from Microsoft’s productivity suite.
The report also sees enterprises increasingly adopting
Microsoft’s augmented reality and virtual reality tools, through
its Mixed Reality program. Both Office 365 and Dynamics 365,
Microsoft’s suite of cloud-based business applications, integrate
with the HoloLens hardware to provider immersive experiences for
users. With remote work expected to continue after the pandemic
subsides, Mixed Reality experience will provide users with a sense
of presence even when people are physically distant.
The pandemic also has shaken up the SAP on Azure market, the
report notes, with some firms spurred to accelerate the cloud
transformation of their critical business applications. Other
companies have decided to hold back until the business environment
settles down. Service providers can offer significant expertise in
migration to the cloud and to HANA, including specific industry
know-how.
In addition, the report notes Microsoft is focused on expanding
its Azure customer base through the deployment of industry-specific
services. The software vendor has recently launched
industry-focused cloud environments, and many service providers
have begun taking a vertical-focused approach to cloud migration
and adoption, with services to augment Microsoft’s offerings.
The 2021 ISG Provider Lens™ Microsoft Ecosystem Report for the
U.S. evaluates the capabilities of 34 providers across four
quadrants: Managed Services for Azure, Office 365 – Modern
Workplace, Dynamics 365, and SAP on Azure.
The report names Accenture (Avanade), Capgemini, Cognizant, DXC
Technology, IBM, Infosys, TCS and Wipro as Leaders in all four
quadrants. Hexaware and NTT are named Leaders in three quadrants,
and Atos, HCL, LTI and Rackspace Technology are named Leaders in
one quadrant.
In addition, Logicalis and Mindtree were named Rising
Stars—companies with “promising portfolios” and “high future
potential” by ISG’s definition—in one quadrant each.
Customized versions of the report are available from Hexaware
and Wipro.
The 2021 ISG Provider Lens™ Microsoft Ecosystem Report
for the U.S. is available to subscribers or for one-time purchase
on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210419005529/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Cait Buckley, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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