PG&E Extends Its Ongoing Support to Customers Affected by the COVID-19 Pandemic Through End of June
February 11 2021 - 6:25PM
Business Wire
Numerous Customer Protection and
Financial-Assistance Resources Continue During These Trying
Times
In response to the ongoing economic challenges caused by the
COVID-19 pandemic, Pacific Gas and Electric Company (PG&E) said
today it will extend the existing COVID-19 customer protections
through June 30, 2021. The protections were set to expire on April
16.
This comes after a vote by the California Public Utilities
Commission (CPUC) earlier today.
“For nearly a year now, we have supported our customers through
unimaginable health and economic circumstances. We believe
extending these customer protections like stopping service
disconnections for non-payment through June ensures our customers,
especially the most vulnerable, have access to safe and reliable
power during this challenging time,” said Laurie Giammona,
PG&E’s Chief Customer Officer and a Senior Vice President. “We
are here to help so please reach out if you need support.”
PG&E Customer Protections through June 30, 2021:
- Moratorium on service disconnections for non-payment for
residential and small business customers;
- Post-enrollment verification and re-enrollment requirements
have been paused for the California Alternate Rates for Energy
Program (CARE) and Family Electric Rate Assistance (FERA) Program
(FERA);
- Security deposits are being waived for small commercial
customers (residential customers are not required to submit
security deposits);
- Customers on the Medical Baseline program offering customers
with qualifying medical conditions a lower monthly rate on energy
bills are not being asked to re-certify through a doctor or other
eligible medical professionals for up to one year.
Additional Billing and Service Modifications
PG&E understands many of its customers are facing economic
challenges because of the COVID-19 pandemic. PG&E is here to
help with:
- Flexible payment plans for customers to schedule payment over
several months to help address temporary financial strains.
- Budget Billing to help avoid or manage unanticipated high
bills.
- Customer online support through their PG&E online account
to monitor energy use and check or compare rate plans.
Financial Assistance for Residential Customers
To take advantage of tools and savings opportunities, PG&E
recommends customers become more familiar with the following:
- Separate from CARE, income-qualified households with three or
more persons can apply for the FERA at pge.com/FERA for an 18%
discount on their electric bill.
- Relief for Energy Assistance through Community Help (REACH)
provides income- qualified customers with financial assistance
during times of hardship. The program is funded through
tax-deductible contributions from PG&E customers and employees.
To help those in need of energy assistance, click here to
donate.
- The federally-funded Low-Income Home Energy Assistance Program
(LIHEAP) provides financial assistance to help offset eligible
household energy costs, including heating, cooling and home
weatherization expenses. To learn more, dial 211 or (866) 675-6623
for LIHEAP income guidelines and a list of participating
agencies.
As some of the financial protections expire in the coming months
PG&E continues to help customers manage their bills and enroll
in eligible financial assistance programs. PG&E began
proactively calling customers last year to ensure they were aware
of resources to support their specific needs. To date, PG&E’s
Customer Advocacy Success Team has connected with more than 42,000
customers, enrolling 51% of them in financial assistance programs
and identifying more than $5 million in savings for customers by
changing their rate. In all, PG&E has proactively reached out
to more than 200,000 customers to help them manage their bills.
For customers interested in learning more about the financial
assistance and bill payment options visit pge.com/billhelp.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 23,000 employees, the company delivers
some of the nation’s cleanest energy to nearly 16 million people in
Northern and Central California. For more information, visit
pge.com and pge.com/news.
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