Zoom to Get Closer Scrutiny Under FTC Settlement -- Update
November 09 2020 - 2:27PM
Dow Jones News
By Aaron Tilley
The Federal Trade Commission said it had settled a case with
Zoom Video Communications Inc. over how the videoconferencing
platform that has enjoyed mass popularity during the pandemic
handles user privacy.
The FTC, in its complaint, alleged that Zoom for at least the
past four years promised users a level of data encryption it didn't
provide. The company has previously said it was working to improve
its encryption levels to help safeguard data.
As part of the settlement, Zoom employees will have to review
its product for any security and obtain a third-party assessment of
its progress every other year. The company, which is prohibited
from misrepresenting its privacy and security features, could be
subject to a penalty of more than $40,000 for any violation of the
order. The FTC said its order stands for 20 years.
"Zoom's security practices didn't line up with its promises, and
this action will help to make sure that Zoom meetings and data
about Zoom users are protected," Andrew Smith, director of the
FTC's Bureau of Consumer Protection, said Monday.
The FTC began its investigation over a year ago and expanded its
scope during the spring "when new allegations came to light," said
Linda Holleran Kopp, an FTC attorney on a conference call.
Zoom was founded in 2011 largely to provide video-communications
services to businesses. When Covid-19 struck, Zoom won popular
adoption, including by many academic institutions, small businesses
and individuals trying to stay connected with family and friends.
Many of those users have relied on a free service the company has
offered. Corporate customers still account for the bulk of its
revenue.
The FTC's complaint alleges other shortcomings with the
software. User sessions the company had promised to store securely
were, in some cases, left stored unencrypted for as long as 60
days, the FTC said. The agency also said a Zoom software feature
used on some Apple Inc. computers circumvented security features of
the Safari browser without providing adequate backup safety. Apple,
the FTC said, removed the software about a year later.
A Zoom statement said "we have already addressed the issues
identified by the FTC" and that it continues to work on enhancing
its security and user privacy programs. "Today's resolution with
the FTC is in keeping with our commitment to innovating and
enhancing our product as we deliver a secure video communications
experience," it said.
The app's widespread popularity during the pandemic also exposed
the company to heightened scrutiny. Users, for instance, suffered a
number of instances of "Zoombombing" -- where people gain
unauthorized access to a meeting and share hate-speech or
pornographic images. Zoom adjusted the default settings for many
users to help prevent this issue. Zoom has also had to play a more
active role of policing politically sensitive content that may
appear on its platform.
The company, which went public last year, acknowledged over the
summer shortcomings with some of its security practices and
promised improvements.
Zoom shares that were up more than sevenfold this year as users
embraced both its paid and free services were down 14% in afternoon
trading Monday, both on the FTC development and progress on a
Covid-19 vaccine that has lifted the broader market.
Zoom during the pandemic has twice boosted its full-year
financial outlook, underscoring its position as one of the biggest
corporate winners from the shift to working from home and remote
schooling.
The FTC's Mr. Smith said Zoom wasn't the only company that
should be on alert about privacy issues. The settlement, he said
"sends a message to all companies that they need to live up to
their privacy and security promises and respect security
protections built into operating systems and browsers."
Write to Aaron Tilley at aaron.tilley@wsj.com
(END) Dow Jones Newswires
November 09, 2020 14:12 ET (19:12 GMT)
Copyright (c) 2020 Dow Jones & Company, Inc.
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