FLORHAM PARK, N.J.,
June 20, 2019 /PRNewswire/
-- Conduent Incorporated (NYSE: CNDT) today announced
that it has been recognized by NelsonHall's Advanced Analytics NEAT
vendor evaluation as a leader across multiple industries. The
analytics business process services (BPS) report focuses on
embedded and standalone services in business processes across all
industries and geographies. Conduent was recognized among its peers
as a global analytics BPS market leader.
Conduent has been ranked as a Leader in the following
categories:
- Overall
- Travel, Transportation, Hospitality
- Telecom
- Healthcare
Conduent has been ranked as High Achiever in the following
categories:
- Retail & CPG
- Manufacturing & High Tech
Ivan Kotzev, Lead CX Analyst at
NelsonHall said: 'Analytics clients today look not just for
in-depth insights but cognitive solutions to their business
problems. Conduent's proprietary platforms, tools, and advanced
models address individual client needs in a unified approach across
target verticals such as healthcare and travel and a range of
functions such as e-discovery, fraud prevention, and process
optimization.'
"We are thrilled to be named in NelsonHall's Advanced Analytics
NEAT evaluation and to be recognized as a leader and high
achiever," said Pratap Sarker, Group
Chief Executive, Conduent, Commercial. "Conduent constantly
leverages its resources, analytics capabilities and expertise to
enable business-relevant insights and digital transformation that
meet and exceed the needs of its clients. We will continue to drive
advanced, innovative solutions across industries for companies and
consumers alike in this rapidly changing landscape."
NelsonHall's analysis of companies across varying sectors
included review of:
- Analytics in business operations support such as sales,
marketing, supply chain and distribution, source to pay, CRM,
procurement, channel analytics, domain-specific (e.g. smart
metering analytics or store analytics), IoT analytics
- Analytics for strategic business insights such as customer
churn analytics, VOC analytics, sales insights analytics, pricing
analytics, billing analytics, collections and credit risk
analytics, fraud prevention analytics, profitability and revenue
analytics, cost driver and spend control analytics, shipment
analytics, document processing, risk & compliance
analytics
- Analytics in support of market and customer segmentation,
personalization, operational planning, brand positioning, GTM and
new market entry, revenue uplift, cost optimization, customer
satisfaction improvement, design thinking, product reimagination,
employee attrition and retention
- Analytics models and methodologies such as predictive and
propensity models, NLP, ML, deep learning, categorization engines
and Naïve Bayes classifiers, SVM, random decision forests,
geospatial analysis, image and video analytics
NelsonHall based its vendor selection criteria on the ability to
build robust predictive models, and to generate data and relate
them to business needs at a low cost. Vendors' ability to integrate
analytics into a deeper commercial offering with an annual contract
and outcome-based pricing was also considered. Finally, NelsonHall
analyzed vendors' ability to enable true digital transformation
through continuous insights and use of cognitive analytics to
deliver revenue generation, cost optimization and CX
improvement.
Recognition in NelsonHall's Healthcare Commercial Payer BPS
Evaluation
In addition to Conduent's recognition in NelsonHall's Advanced
Analytics NEAT Evaluation, the company was also recognized as a
leader in the NelsonHall Healthcare Commercial Payer BPS report,
which examines BPS activities associated with healthcare insurance
in the commercial sector in the United
States. NelsonHall recognized Conduent as a leader in U.S.
payer BPS market and noted the company's clinical, administrative
and technological expertise among its peers.
About Conduent
Conduent creates digital
platforms and services for businesses and governments to manage
millions of interactions every day for those they serve. We are
leveraging the power of cloud, mobile and IoT, combined with
technologies such as automation, cognitive and blockchain to
elevate every constituent interaction, driving modern digital
experiences that are more efficient, helpful and satisfying.
Conduent's differentiated offerings touch millions of lives
every day, including two-thirds of all insured
patients in the U.S. and nearly nine million people who travel
through toll systems daily. Whether it's digital
payments, claims processing, benefit administration, automated
tolling, customer care or distributed learning – Conduent serves a
majority of the Fortune 100 companies and more than 500 government
entities. Learn more at www.conduent.com.
About NelsonHall
NelsonHall is the leading global
analyst firm dedicated to helping organizations understand the 'art
of the possible' in IT and business services. NelsonHall provides
buy-side organizations with detailed, critical information on
markets and vendors (including NEAT assessments) that helps them
make fast and highly informed sourcing decisions. And for vendors,
NelsonHall provides deep knowledge of market dynamics and user
requirements to help them hone their go-to-market strategies.
NelsonHall's research is based on rigorous, all-original research,
and is widely respected for the quality, depth, and insight of its
analysis.
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Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.
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SOURCE Conduent Incorporated