Leading theater subscription service doubles
down on investment in customer care, partnering with innovative
customer experience specialist and adding Jake Petersen, VP of
Customer Experience to their team
MoviePass Inc., the nation’s premier movie theater subscription
service and a majority-owned subsidiary of Helios and Matheson
Analytics Inc. (Nasdaq: HMNY), today announced a partnership with
the customer experience specialists at TaskUs. In addition to
partnering with TaskUs, MoviePass has also hired former TaskUs
Senior Manager of Client Services, Jake Petersen, as the company’s
VP of Customer Experience.
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MoviePass(TM) Partners with TaskUs,
sharpening focus on customer experience. (Photo: Business Wire)
TaskUs is a global leader in customer care solutions and has
worked with high profile companies and startups all over the world
such as Tinder, Periscope, Hotel Tonight and Hootsuite. As one of
the premier providers of customer experience solutions, the company
specializes in providing the consultative solutions that businesses
need to deliver operational excellence, scale support systems and
increase the bottom line.
“We want to ensure that all MoviePass subscribers feel that they
are being heard and cared for,” said MoviePass CEO Mitch Lowe.
“We’ve been overwhelmed with the amount of interest shown in
MoviePass these last few months, and the TaskUs partnership is a
continued step forward in our customer service capabilities.
Improving the customer experience is one of our top priorities as
we continue developing as a company. We’re thrilled to have Jake
Petersen on board to lead our internal customer care initiatives,
in addition to managing the TaskUs partnership, as Jake brings a
wealth of valuable experience in the field of customer
excellence.”
Petersen comes to MoviePass having previously worked at TaskUs,
where he served as a Senior Manager of Client Services for almost
three years. There he was responsible for building and running
customer experience operations for a number of hyper-growth
companies. Prior to TaskUs, Petersen served as the Head of
Professional Support and Acquisition for Houzz, where he helped
grow the service team to over 60 members while the company itself
grew from 5 to 40 million users. With MoviePass, Petersen will
improve and optimize the customer care side of the business by
representing the voice of the customer.
“MoviePass has rapidly become one of the most popular
subscription services in the nation, and I’m excited to join the
team and help them take their customer experience efforts to the
next level,” said Petersen. “We have a massive opportunity here to
create something special within the entertainment industry.”
“TaskUs is proud to partner with MoviePass, a company that
shares our passion for delivering exceptional experiences to
customers. We are jointly focused on improving MoviePass’ customer
experience operations and began the partnership with a deep dive
into process and tools optimization. Going forward, we hope to
expand and improve customer service through improved data insights
on contacts, self-help strategies and channel optimization,” said
TaskUs’ VP of Consulting, Nikkole Shamsuddin. “We are committed to
delivering the highest quality of service across email, chat, phone
and social support channels to enable a truly omnichannel
experience for customers.
In the six months since MoviePass announced its $9.95/month
unlimited subscription, the service has experienced significant
subscriber growth and currently serves over two million
subscribers. In addition to the $9.95/month unlimited plan,
MoviePass also offers a one-time-fee annual subscription plan
amounting to a monthly fee of $7.95. By partnering with TaskUs and
hiring Petersen, MoviePass aims to enhance their focus on the
customer experience, continuing to ensure that the company is as
devoted to its customers as the customers are to MoviePass.
About Helios and Matheson
Helios and Matheson Analytics Inc. (HMNY) is a provider of
information technology services and solutions, offering a range of
technology platforms focusing on big data, artificial intelligence,
business intelligence, social listening, and consumer-centric
technology. HMNY owns a majority interest in MoviePass Inc., the
nation's premier movie-theater subscription service. HMNY’s
holdings include RedZone Map™, a safety and navigation app for iOS
and Android users, and a community-based ecosystem that features a
socially empowered safety map app that enhances mobile GPS
navigation using advanced proprietary technology. HMNY is
headquartered in New York, NY and listed on the Nasdaq Capital
Market under the symbol HMNY. For more information, visit us at
www.hmny.com.
About MoviePass
MoviePass Inc. is a technology company dedicated to enhancing
the exploration of cinema. As the nation's premier movie-theater
subscription service, MoviePass provides film enthusiasts the
ability to attend up to one movie per day for a low subscription
price. The service, now accepted at more than 91% of theaters
across the United States, is the nation's largest theater network.
For more information, visit www.moviepass.com.
About TaskUs
TaskUs provides next-generation customer experience that powers
the world’s most disruptive companies through the partnership of
amazing people and innovative technology. We provide Ridiculously
Good strategy and business process outsourcing utilizing
revolutionary technology and the best talent to deliver
transformational, digital scale. To find out more, visit
TaskUs.com.
Cautionary Statement on Forward-looking Information
Certain information in this communication contains
“forward-looking statements” about HMNY and MoviePass Inc.
(“MoviePass”) within the meaning of the Private Securities
Litigation Reform Act of 1995 or under Section 27A of the
Securities Act of 1933, as amended, and Section 21E of the
Securities Exchange Act of 1934, as amended (collectively,
“forward-looking statements”), that may not be based on historical
fact, but instead relate to future events. Forward-looking
statements are generally identified by words such as “projects,”
“may,” “will,” “could,” “would,” “should,” “believes,” “expects,”
“anticipates,” “estimates,” “intends,” “plans,” “potential” or
similar expressions. Such forward-looking statements include,
without limitation, statements regarding MoviePass’ business and
prospects. Statements regarding future events are based on HMNY’s
and MoviePass’ current expectations and are necessarily subject to
associated risks.
Such forward-looking statements are based on a number of
assumptions. Although management of HMNY and MoviePass believe that
the assumptions made and expectations represented by such
statements are reasonable, there can be no assurance that a
forward-looking statement contained herein will prove to be
accurate. Actual results and developments (including MoviePass’
ability to improve customer service through new hires) may differ
materially and adversely from those expressed or implied by the
forward-looking statements contained herein and even if such actual
results and developments are realized or substantially realized,
there can be no assurance that they will have the expected
consequences or effects.
Risk factors and other material information concerning HMNY and
MoviePass are described in HMNY’s filings with the SEC, including
annual, quarterly, current and periodic reports, information
statements and registration statements filed with the SEC. You are
cautioned to review such reports and other filings
at www.sec.gov.
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version on businesswire.com: http://www.businesswire.com/news/home/20180305005637/en/
HMNY Contact:The Pollack PR Marketing GroupStephanie
Goldman/Mark Havenner, 310-556-4443sgoldman@ppmgcorp.com /
mhavenner@ppmgcorp.comorMoviePass Contact:LaunchSquad for
MoviePass212-564-3665moviepass@launchsquad.com
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