BB&T Restores ATM, Online Banking After Outage -- Update
February 25 2018 - 4:26PM
Dow Jones News
By Christina Rexrode
BB&T Corp. said Saturday that it had restored online banking
and that its systems were "substantially recovered" after technical
problems left customers unable to use some of the bank's
services.
Starting sometime on Thursday, customers had been unable to use
the bank's ATMs, automated phone services, and online and mobile
banking.
The bank said Friday that ATMs and automated phone services had
been restored. It said Saturday that online and mobile banking had
also been restored.
However, customer-account information wasn't fully updated after
those services were restored, meaning customers checking their
accounts on Friday and through parts of Saturday didn't see their
most recent balances and transactions. A bank spokesman said Sunday
that all customer accounts had been updated.
"We are deeply sorry this has happened and we're committed to
making this right for our clients," the spokesman said in a
statement. The bank also said it would waive or reimburse any fees
that customers incur as a direct result of the outage.
BB&T said the issue was caused by "an equipment malfunction
in one of our data centers." It said it had "no reason to believe
this issue is related to cybersecurity."
BB&T, based in Winston-Salem, N.C., is one of the largest
regional banks in the U.S. It has about 2,000 branches throughout
most of the East Coast and Texas, and has total assets of about
$222 billion.
The bank's stock rose 1.9% to $55.36 on Friday.
Write to Christina Rexrode at christina.rexrode@wsj.com
(END) Dow Jones Newswires
February 25, 2018 16:11 ET (21:11 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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