MOUNTAIN VIEW, Calif.,
June 29, 2017 /PRNewswire/
-- Doddle, the leading provider of click & collect
services, is the UK's easiest way to collect and return online
shopping. The mobile-first company which runs the majority of its
front-of-house business on mobile devices and apps, has selected
MobileIron (NASDAQ:MOBL) and its technology partner, Appurity, to
quickly deploy secure mobile apps and devices.
Read the full case study here:
https://www.mobileiron.com/en/customer/case-studies/doddle
"MobileIron and Appurity have been important partners in
supporting our expansion," said Gary
O'Connor, CTO at Doddle. "MobileIron enables us to easily
deploy apps and weekly updates to all our mobile devices. Appurity
has developed and supports our core logistics app and ensures that
our MobileIron deployment is configured and optimized using best
practices."
Great service relies on speed and convenience
With
more than 100 retail partners, including Amazon and ASOS, a growing
network of 80 stores and a quarter of a million customers, Doddle's
success depends on providing fast and convenient customer service.
In just two and a half years, the company has developed a
reputation for delivering great customer service, earning it a Net
Promoter Survey score of 82.
With click and collect volumes predicted to triple to 220
million by 2020, Doddle has launched its own technology solution,
Powered by Doddle, to support retailers to replicate the Doddle
experience in their own stores. The technology sits on an Android
app and makes it easy for retailers to provide parcel collection
and return services for products purchased online, while
benefitting from operational efficiencies, increased revenue and
foot traffic. MobileIron Cloud enables Doddle to seamlessly update
the Powered by Doddle app for retailer partners using
Doddle-deployed hardware.
Designing for scalability, efficiency, and
ease-of-use
To support Doddle's expansion into other
retailers' store environments, the company redesigned its system to
have a lighter footprint so that it can run efficiently on handheld
Android devices. This allows employees to access core business apps
and process transactions on their devices — even in environments
with intermittent connectivity.
"MobileIron and Appurity make it easy to improve the efficiency
of our customer service across our entire network," said O'Connor.
"We have confidence knowing that we have a 360 degree view of all
our mobile devices, where they are, and what data they hold, so
that we can redeploy them quickly and without any hassle."
A partnership for improving scalability and
productivity
Doddle is planning to grow from 80 stores to
several hundred in 2017. Key to that goal is the ability to scale
device and app deployment and to keep its mobile fleet updated and
secure with MobileIron Cloud.
"We have ambitious growth plans for 2017 and will be increasing
the reach of our services globally," said O'Connor. "Ensuring that
we have efficient processes for updating our technology while
keeping an inventory of all our mobile devices across a growing
store estate is operationally imperative and MobileIron and
Appurity are key partners in helping us manage this."
About Doddle
Doddle's mission is to make click &
collect the preferred delivery choice for consumers, retailers and
carriers. Our simple aim is to save our customers time.
Doddle has already partnered with more than 100 retailers to
offer the best parcel collection and returns service in the market.
Our partners, including Amazon, ASOS, Missguided and Net-a-Porter,
all enjoy the benefits of enhanced customer loyalty and sustainable
fulfilment practices through consolidated deliveries.
With a rapidly expanding network of Doddle stores around the UK,
Doddle brings its click & collect expertise to retailers' own
store environments with the launch of Powered by Doddle. Powered by
Doddle is the next generation in click & collect technology,
offering retailers the flexibility to serve customers anywhere,
anytime. Doddle, reimagining the world of parcels.
To learn more, visit www.doddle.com
About MobileIron
MobileIron provides the secure
foundation for companies around the world to transform into Mobile
First organizations. For more information, please
visit www.mobileiron.com.
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SOURCE MobileIron