ServiceNow Survey Finds Over 80% of CISOs Say Data Breaches That They Know About Haven’t Been Addressed
April 20 2017 - 8:00AM
Business Wire
Leaders increase their security response
effectiveness through automating security tasks and prioritizing
threats based on business criticality
A new survey of 300 Chief Information Security Officers
(CISOs) from around the world by ServiceNow (NYSE:NOW)
spotlights the need for a new approach to respond to the rising
number and cost of data security threats. In “The Global CISO
Study: How Leading Organizations Respond to Security Threats and
Keep Data Safe,” more than 80 percent of CISOs surveyed report that
detected data breaches are going unaddressed, and 70 percent say it
is difficult to prioritize threats based on business
criticality.
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This comes at a cost: More than one in 10 CISOs reported
experiencing a significant security breach causing reputational or
financial damage in the past three years. Manual processes,
resources and talent deficiencies, and the inability to prioritize
threats are impairing security response effectiveness. As a result,
CISOs are increasing the automation of security tasks to bolster
their response and remediation efforts.
“CISOs are spending an increasing amount on preventing and
detecting data breaches, but our research underscores that response
is where they should focus,” said Sean Convery, general manager,
Security Business Unit, ServiceNow. “Automating and orchestrating
security response is the missing link for CISOs to radically
increase the effectiveness of their security programs.”
Additional findings of the study include:
- Only 19 percent rate their company as
highly effective at preventing security breaches.
- Customers may suffer the most from
these gaps: Only 38 percent of CISOs believe they are highly
effective at protecting against breaches of customer credit card or
financial information.
- More than 25 percent of CISOs say
manual processes and a lack of resources are barriers to their
organization’s ability to detect and respond to security
breaches.
- Just 7 percent of CISOs say their
employees have developed the skills necessary to successfully
prioritize security threats.
A small group of the overall survey sample (11 percent), titled
“Security Response Leaders,” differ from the rest in that they:
- Automate a higher percentage of
security activities, including more advanced tasks such as trend
reporting.
- Prioritize responses to security alerts
based on business criticality.
- Build stronger relationships with IT
and other departmental functions.
Additional Resources
- Global Research Report here:
https://www.servicenow.com/c-suite/ciso.htm
- Case study on Freedom Security
Alliance
- For more on Security Incident Response,
please visit this site.
Survey Methodology
ServiceNow commissioned Oxford Economics to survey 300
Chief Information Security Officers. Respondents are based in
Australia, France, Germany, Singapore, the United Kingdom and the
United States, and represent companies ranging in size from $500
million in revenue to more than $10 billion. The survey was
administered via telephone. Founded in 1981 as a joint venture with
Oxford University’s business college, Oxford Economics specializes
in evidence-based thought leadership, forecasting, and economic
impact analysis.
About ServiceNow
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legacy tools hold you back. Every day, thousands of customer
requests, IT incidents, and HR cases follow their own paths—moving
back and forth between people, machines and departments.
Unstructured. Undocumented. Unimproved for years. With the
ServiceNow® System of Action™ you can replace these unstructured
work patterns of the past with intelligent workflows of the future.
Now every employee, customer and machine can make requests on a
single cloud platform. Every department working on these requests
can assign and prioritize, collaborate, get down to root cause
issues, gain real-time insights and drive to action. Your employees
are energized; your service levels improve and you realize
game-changing economics. Work at Lightspeed™. To find out how,
visit www.servicenow.com.
© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, and other ServiceNow marks are trademarks and/or
registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are
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ServiceNowMedia Contact:Colleen Haikes,
669-262-2001press@servicenow.comorInvestor
Contact:ir@servicenow.com
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