Zendesk Expands Chat Development Centre in Singapore
February 21 2017 - 10:30PM
Business Wire
Singapore office serves as Asia Pacific
Commercial Headquarters, Chat Development Centre, set to hire roles
including developers, engineers for Zendesk Chat product over next
few years
Zendesk, Inc. (NYSE: ZEN) today announced the expansion of its
Chat Development Centre, growing the office in Singapore, which is
also the company’s Asia Pacific Commercial Headquarters, to
accommodate more than 120 staff with support from the Singapore
Economic Development Board (EDB).
Zendesk’s Asia Pacific (APAC) Commercial Headquarters and Chat
Development Centre in Singapore was first established through the
acquisition of Singaporean startup Zopim Technologies, specializing
in Chat technology in 2014. Since the acquisition, Zendesk has
grown its business recently experiencing a 40 percent
year-over-year increase of paid customer accounts in Singapore to
end December 2016. The company currently boasts Lazada, FoodPanda,
British Council Singapore and Singapore Telecommunications Ltd
(Singtel) as notable customers in Singapore.
“Singapore is a key international market for us and our
commercial headquarters in the APAC region. It's home to a highly
skilled workforce that understands technology and embraces
innovation,” said Mikkel Svane, founder and CEO, Zendesk. “EDB’s
support to expand Zendesk’s Chat Development Centre in Singapore
represents our collective commitment to nurturing skills in this
country and our continued investment in our business locally.”
As the Chat Development Centre expands, Zendesk will focus on
hiring for its Chat Research and Development (R&D) team over
the next few years, with roles distributed across the entire
product development activity chain. Zendesk will continue to tap
into deep engineering talent in Singapore, exploring opportunities
to partner with local universities and research institutes to
complement its efforts in product innovation and
commercialization.
“We are pleased that Zendesk is expanding and deepening its
presence in Singapore. By leveraging Singapore’s growing talent
eco-system for Digital, Zendesk is able to push the boundaries of
big data analytics to carry out end-to-end development of its
Customer Relationship Management (CRM) software for a global
clientele,” said Mr. Kiren Kumar, assistant managing director at
EDB. “We hope that this partnership will help inspire young
Singaporeans about the transformational and scalable possibilities
in the Digital sector, and support our drive to build an
innovation-led economy.”
Zendesk’s expansion of its APAC commercial headquarters and Chat
Development Centre in Singapore joins four other Zendesk offices in
the region- Zendesk’s Asia Pacific Development Centre based in
Melbourne, a Customer Experience Hub in Manila, and sales offices
in Tokyo and Bengaluru. The APAC region is a key focus for Zendesk
with paid customer accounts growing by over 35 percent year-on-year
to end December 2016.
Zendesk’s Neighbor Foundation
Programme
Apart from expanding its business activities in Singapore,
Zendesk is also stepping up its Corporate Social Responsibility
(CSR) efforts, with the launch of the Zendesk Neighbor Foundation
in-region, partnering with the Salvation Army and Cycling Without
Age (CWA) to support local community initiatives. As part of the
launch, the Zendesk Neighbor Foundation donated trishaws to the
local CWA team which works to break age barriers by pairing seniors
with volunteer cyclists to share a bike ride.
“The launch of the Singapore chapter of our global Zendesk
Neighbor Foundation and extension of the Cycling Without Age
initiative continues our commitment to supporting the communities
in which we operate and is a key aspect of the culture of Zendesk,”
said Tiffany Apczynski, VP public policy and social impact,
Zendesk. “This year, Zendesk Neighbor Foundation is planning to
give approximately $115,000 in grants in Singapore, and the local
team has committed to 1,000 volunteer hours to support local
causes.”
Modeled after Zendesk’s CSR program at its San Francisco
headquarters, the Singapore community volunteer hour commitments
will focus on charities that promote workforce development and
technical literacy, and improve education and professional
development for underserved youth.
About Zendesk
Zendesk builds software for better customer relationships. It
empowers organizations to improve customer engagement and better
understand their customers. More than 94,000 paid customer accounts
in over 150 countries and territories use Zendesk products. Based
in San Francisco, Zendesk has operations in the United States,
Europe, Asia, Australia, and South America. Learn more at
www.zendesk.com.
Source: Zendesk, Inc.
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version on businesswire.com: http://www.businesswire.com/news/home/20170221006818/en/
Zendesk, Inc.Andy Sommer, 44-7724419227asommer@zendesk.com
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