HOFFMAN ESTATES, Ill.,
Jan. 17, 2017 /PRNewswire/ -- When
Sears Home Services technician Antonio
Corzo was in a customer's home in Bound Brook, N.J., last month to repair a
washing machine, he encountered an unusual issue that
required additional problem-solving. To support him with the issue,
he used new technology on his smartphone that Sears Home Services
is rolling out nationwide, to share live video and photos of the
situation with a master technician at the company's service center
in Round Rock, Texas. Within
minutes, working together, the problem was resolved and the washing
machine was repaired.
Sears Home Services has teamed with the GoToAssist team to equip
its technicians with GoToAssist Seeit on their smartphones, which
will help them fix appliances faster, and most of the time, in one
visit, making it more convenient for customers to care for their
homes. Sears Home Services technicians repair more than 180
appliance brands – not just those sold by Sears. In the event these
technicians face an unfamiliar appliance issue, they can now show
remote master technicians exactly what they see and receive
step-by-step instructions to complete the repair – all without
leaving the customer's home.
"No one likes taking time out of their busy schedules for their
appliances to be repaired, especially if it takes longer than
anticipated or requires multiple service appointments," said
Sean Skelley, president of Sears
Home Services. "Now our technicians can use their smartphones to
livestream video and photos of appliance problems to our most
experienced experts who can coach them toward a solution and get
your appliance up and running again quickly. It's like they have
master technicians in their pockets."
Homeowners who have had their appliances repaired by technicians
using GoToAssist Seeit:
- Save time – Technicians have resolved appliance issues
and shortened service appointments by as much as 40 minutes.
- Gain access to functioning appliances faster –
Technicians repaired significantly more existing appliances,
meaning customers did not have to wait for replacement parts for a
repair or replace their appliance altogether. The result: customers
can keep the existing appliance they enjoy and are familiar
using.
As the nation's No. 1 provider of appliance services, Sears Home
Services has more than 6,000 expert technicians who make nearly
seven million service calls annually. Sears offers a complete
solution for homeowners, helping members purchase, service and
replace their appliances, as well as manage and maintain their
homes and a variety of products within their homes, from fitness
equipment to lawn mowers and snow blowers. Sears has the largest
fleet of services technicians in neighborhoods throughout the U.S.,
and sells the top 10 appliance brands, including Kenmore.
For service and support professionals, GoToAssist Seeit is
the simplest and fastest way to troubleshoot equipment anywhere.
With just one tap, service technicians can securely show remote
experts what they are seeing through their mobile device
camera.
About Sears, Roebuck and Co.
Sears, Roebuck and Co., a
wholly owned subsidiary of Sears Holdings Corporation (NASDAQ:
SHLD), is a leading integrated retailer providing merchandise and
related services and is part of Shop Your Way, a social
shopping experience where members have the ability to earn points
and receive benefits across a wide variety of physical and digital
formats through shopyourway.com. Sears, Roebuck offers its
wide range of home merchandise, apparel and automotive products and
services through Sears-branded and affiliated full-line and
specialty retail stores in the United
States and Canada. Sears, Roebuck also offers a
variety of merchandise and services through sears.com, landsend.com
and specialty catalogs. Sears, Roebuck offers consumers leading
proprietary brands including Kenmore, Craftsman, and DieHard
-- among the most trusted and preferred brands in the U.S. The
company is the nation's No. 1 provider of appliance services, with
more than 12 million service and installation calls made annually.
For more information, visit the Sears, Roebuck website
at www.sears.com or the Sears Holdings Corporation
website at www.searsholdings.com.
Media Contact:
Larry
Costello
Sears Holdings Corp.
(847) 286-9036
Larry.Costello@searshc.com
John Arango
Zeno Group
(312) 396-9750
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/want-your-appliance-fixed-faster-sears-home-services-has-a-new-solution-for-that-300391896.html
SOURCE Sears Home Services