8x8 Continues On Innovation Trail with the Awarding of Four New Cloud Communications Patents
October 19 2016 - 8:15AM
Business Wire
Enterprise Communications-as-a-Service Pioneer
Executes like a Market Leader, Innovates like a Startup
8x8, Inc. (NASDAQ:EGHT), the leading provider of global
Enterprise Communications as a Service (ECaaS), today announced
that it has been awarded four new patents related to its
communications technologies that help customers seamlessly connect,
communicate and collaborate globally.
The four 8x8 patents issued by the U.S. Patent and
Trademark Office (USPTO) are:
- United States Patent
number 9,401,994 titled, "Conferencing and Meeting
Implementations with Advanced Features," was awarded on July
26, 2016. It is a continuation of U.S. patent
number 8,817,801 awarded to the company on July 8,
2011.
- United States Patent
number 9,426,116 titled, “Multiple-Master DNS System," was
awarded on August 23, 2016 and is a continuation of
patent number 9,294,433, which was awarded on November 2,
2012.
- United States Patent
number 9,432,519 titled, "Identifying and Processing of
Unreturned Calls in IPBX," was awarded on August 30,
2016.
- United States Patent
number 9,438,736 titled, "Limiting Contact in a Networked
Contact Center Environment," was awarded on September 6, 2016
and is a continuation of patent 8,243,913.
“Enterprises everywhere are undergoing a digital transformation
that involves not only a shift to cloud-based architectures, but
also requires the implementation of smarter, more flexible
communications systems that help address the needs of a constantly
evolving competitive environment,” said Bryan Martin, Chairman and
CTO of 8x8. “We’ve long been committed to innovating with and ahead
of our customers to help them meet the evolving and complex needs
of that transformation. This focus on innovation, combined with our
ongoing business execution is a key reason for our leadership in
the unified communications and contact center industries.”
The patent related to conferencing and meeting implementations
with advanced features (#9,401,994) covers an innovation that will
help companies manage conferencing of incoming call participants
and automatically dial that participant back when there is a
trigger event and seamlessly place them into a conference call.
The second patent (#9,426,116) provides a system and methodology
for a Domain Name System (DNS) that helps maintain consistency of
DNS records between multiple master servers in the event of a
connection failure. The technology will also help the master DNS
server take the appropriate actions to update and/or recover DNS
data when connections are restored.
The technology in patent number 9,432,519 helps companies better
manage calls that were routed through the IPBX server but
unreturned by the end user. By having a circuit configured to
evaluate call summary metrics from missed calls and correlate that
data with secondary data sources, the IPBX server can help identify
which missed and unreturned calls are of higher priority.
Finally, U.S. patent #9,438,736 details how to limit
interaction with a network contact center that is host to multiple
tenants by evaluating the communication through a contact rate
value and determine the allowable quantity of contact during a
specific time interval.
Since its establishment, 8x8 has been awarded 125 United States
patents covering a variety of voice and video communications,
signaling, processing, and storage technologies.
Enterprise Communications as a Service8x8's
innovative ECaaS solution brings all real-time communications and
contact center services together into one integrated cloud
platform, delivering continuous communications experiences from
desktop to mobile. These solutions enable companies of all sizes to
solve critical business needs and modernize their infrastructure
with world-class business communications, contact center solutions,
conferencing, collaboration and advanced analytics.
About 8x8, Inc.8x8, Inc. (NASDAQ:EGHT) is the trusted
provider of secure and reliable enterprise cloud communications
solutions to more than 45,000 businesses operating in over 100
countries across six continents. 8x8's out-of-the-box cloud
solutions replace traditional on-premises PBX hardware and
software-based systems with a flexible and scalable Software as a
Service (SaaS) alternative, encompassing cloud business phone
service, contact center solutions, and conferencing. For additional
information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter, Google+ and Facebook.
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version on businesswire.com: http://www.businesswire.com/news/home/20161019005196/en/
8x8, Inc.Neha Mirchandani,
669-256-5095neha.mirchandani@8x8.comorTracey Workman,
781-366-17898x8@inkhouse.com
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