8x8 Gains Significant Momentum in Mid-Market & Enterprise with New Global Customer Deployments
March 02 2016 - 8:15AM
Business Wire
Leading Brands Migrate from On-Premises
Solutions to 8x8’s Enterprise Cloud Communications for Increased
Flexibility, Scalability & Cost Savings
8x8, Inc. (NASDAQ:EGHT), the leading provider of global
Enterprise Communications as a Service (ECaaS), today announced
that it’s gaining significant momentum with mid-market and
enterprise customers and increasing its international footprint,
with leading brands including MOBI, OFX and Roberts Home Medical
selecting 8x8 as their cloud communications solution of choice.
8x8’s ECaaS solutions provide the ability to rapidly onboard
customers, increasing agility, reducing costs and delivering
immediate productivity gains with its enterprise-grade, integrated
cloud communications platform.
“We remain in the early stages of a tremendous market
opportunity,” says Vik Verma, 8x8 CEO. “Just 3% of mid-sized and
enterprise companies globally have transitioned so far to the
cloud, and many are on the cusp. 8x8 has the strength of our core
technology, years of experience operating a secure and reliable
network and deep familiarity with the requirements of businesses of
all sizes. As such, we are well positioned to continue leading the
charge as more and more multinational enterprises transition to our
solutions.”
According to Gartner, the mid-market and enterprise segments in
the US are forecasted to see the highest growth going forward at
25% and 40% - 45%, respectively.
The Time for Enterprise Communications
as a Service is Now
8x8 is capitalizing on this trend. Its customer base has evolved
to having more than 50 percent of its service revenue today coming
from mid-market and enterprise customers. That’s up from 42% a year
ago. New monthly recurring revenue (MRR) sold to mid-market and
enterprise customers and by channel sales teams increased 94%
year-over-year and accounted for 58% of total new MRR booked in the
company’s last fiscal quarter (Q3). In addition, 37 of 8x8’s top 50
customers subscribe to both its core solutions – Virtual Office
(VO) and Virtual Contact Center (VCC), a key differentiator for the
company.
This is a leading indicator of the company’s ability to attract,
and rapidly onboard the largest, most discerning businesses that
have decided to abandon their costly and cumbersome premises-based
communications infrastructure in favor of 8x8’s cloud-based
alternative. With 8x8, businesses experience productivity gains via
an integrated, feature-rich solution, and realize operational
advantages by working with a single, global provider. This gives
them significant cost savings which, in some cases, adds up to
millions of dollars per year, as compared to their prior
communications systems, and a single predictable bill at the end of
each month.
“This is an exciting time in our industry and many customers and
service providers alike will benefit from the technological shift
to cloud-based communications that is now taking place,” 8x8’s
Verma says.
Read 8x8 CEO’s related blog post on- The Business Communications
Revolution.
New Global Customers
8x8 is seeing continued strong traction with global mid-market
and enterprise customers across retail, manufacturing, technology
and services.
- MOBI, a cloud-based managed
mobility service provider, transitioned from its on-premises
communications solution to 8x8 VO and VCC. With 8x8, MOBI now has
an integrated platform with advanced features and functionality to
help ensure critical business continuity.
- OFX, a global foreign exchange
company headquartered in Sydney, Australia transitioned from its
on-premises solution to 8x8 VO and VCC to deliver enhanced 24/7
customer experiences. The company chose 8x8 for its integrated
platform, single reporting interface and predictable costs.
- Roberts Home Medical, a leading
regional home medical supplier, transitioned from its on-premises
solution to 8x8 VO and VCC across 12 locations. 8x8 was the only
vendor that offered an integrated solution with HIPAA
compliance.
The Leading Solution for Enterprise
Communications as a Service
8x8's innovative ECaaS solution brings all real time
communications and contact center services together into one
integrated cloud platform, delivering continuous communications
experiences from desktop to mobile. These solutions enable
companies of all sizes to solve critical business needs and
modernize their infrastructure with world-class business
communications, contact center solutions, conferencing,
collaboration and advanced analytics.
Supporting Customer
Quotes
“8x8’s business model is similar to ours and thus integrates
seamlessly with our cloud-based platform, providing scalability
across any geography. We are impressed with the company’s
integrated contact center and telephony services, and its ability
to provide direct support,” said Mitch Black, MOBI President. “This
made 8x8 a great fit for MOBI as we continue to scale and enable
our enterprise customers to unlock the potential of enterprise
mobility around the world.”
“With offices and customers all over the world, we needed a
communications partner that could scale with our rapid growth and
‘follow the sun service model’ without incurring expensive call
charges and maintenance fees,” said Ryan Orsmond, Solutions
Architect at OFX. “We had two options – either undertake an
expensive upgrade to our existing on-premises environment or
transition to a cloud-based solution. We decided to go the cloud
communications route for its increased flexibility and scalability.
Working with CSG, a key 8x8 partner in Australia, we selected the
company’s industry leading, integrated contact center and unified
communications solution that works seamlessly across the Internet
as we grow our international client base.”
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter, Google+ and Facebook.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20160302005485/en/
8x8, Inc.Neha Mirchandani,
669-256-5095neha.mirchandani@8x8.comorfor 8x8, Inc.Chad Torbin,
415-548-6536chad@speakeasystrategies.com
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