Umpqua Bank Ranked Highest in the Northwest for Customer Satisfaction by J.D. Power
May 13 2015 - 11:00AM
Business Wire
Honor marks company’s second consecutive
year with the top ranking
Umpqua Bank, a subsidiary of Umpqua Holdings Corporation
(NASDAQ:UMPQ), announced that J.D. Power ranked the company highest
in customer satisfaction for the Northwest region in its 2015
Retail Banking Satisfaction Study.
This is the second consecutive year Umpqua Bank has taken the
top ranking and the third time since 2011.
“Umpqua’s culture is built around empowering our associates to
go above and beyond to do what’s right for our customers and
communities,” said Ray Davis, CEO of Umpqua Bank. “That’s what
inspires each of us every day, and it’s an honor to receive this
recognition, which reflects how our customers feel about our
company.”
The 2015 U.S. Retail Banking Satisfaction Study is based on
responses from nearly 80,000 retail banking customers regarding
their experiences with their banking provider. The study reflects
customer satisfaction with the retail banking experience across six
factors including: account information, channel activities,
facility, fees, problem resolution and product offerings. For more
information, visit www.jdpower.com.
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of
Umpqua Holdings Corporation, and has locations across Idaho,
Washington, Oregon, California and Northern Nevada. Umpqua Bank has
been recognized for its innovative customer experience and banking
strategy by national publications including The Wall Street
Journal, The New York Times, BusinessWeek, Fast Company and CNBC.
The company has been recognized for the past eight years in a row
on FORTUNE magazine's list of the country's "100 Best Companies to
Work For," and was recently named by The Portland Business Journal
the Most Admired Financial Services Company in Oregon for the tenth
consecutive year. In addition to its retail banking presence,
Umpqua Bank owns Financial Pacific Leasing, Inc., a nationally
recognized commercial finance company that provides equipment
leases to small businesses.
Umpqua Holdings also owns a retail brokerage subsidiary, Umpqua
Investments, Inc., which offers services through Umpqua Bank stores
and in dedicated offices throughout Oregon. Umpqua's Wealth
Management Division serves high net worth individuals and
nonprofits by providing customized financial solutions and
offerings. Umpqua Holdings Corporation is headquartered in
Portland, Ore. For more information,
visit http://www.umpquabank.com.
Allison & Partners for Umpqua BankKaty Spaulding,
971-803-7030katy@allisonpr.com
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