MOUNTAIN VIEW, Calif.,
March 2, 2015 /PRNewswire/
-- Based on its recent analysis of the voice over Internet
protocol (VoIP) access and session initiation protocol (SIP)
trunking services market, Frost & Sullivan recognizes Level 3
Communications with the 2015 North American Frost & Sullivan
Award for Product Line Strategy Leadership. Frost & Sullivan
determined the Level 3 Voice CompleteSM solution is a
sophisticated set of enterprise voice technologies that simplifies
VoIP and SIP trunking for mainstream enterprises to adopt.
"Consolidating inbound customer calls was always something we
wanted to do, but found it to be cost-prohibitive with traditional
voice infrastructure," said Scott
Strahler, Vice President of Infrastructure and Operations at
David's Bridal. "A Level 3 SIP platform with long-distance service
is the most cost-effective and efficient solution for configuring
our voice services to better address our business objectives while
simultaneously freeing up employees to be more responsive to
customer needs."
Level 3 bundles many features and functionalities to raise the
bar against its competitors. Voice Complete offers unlimited local
calling and metered or prepaid long distance, as well as shared
concurrent call paths, enterprise-grade disaster recovery and
business continuity options, and geographically independent
telephone numbers.
Level 3 also simplifies the migration process to updated
technologies needed for native IP-based SIP trunks. Its primary
rate interface (PRI) conducts the handoff at the core network,
rather than at the edge of the customer's network. This allows
customers working through an IP-enabled migration strategy to move
at their own pace, without additional hardware purchases for
intermediate steps.
"Along with Voice Complete, which enables unified communications
solutions, Level 3 offers customers standalone enterprise voice
services, hosted contact center, as well as audio, video and Web
conferencing services," said Frost & Sullivan Industry Analyst
Michael Brandenburg. "Each of these
positions Level 3 as a one-stop shop for enterprise communications
services."
As part of the Voice Complete solutions, customers can access
their domestic phone number anywhere on Level 3's network. This
enables a highly mobile workforce to stay connected and ensures
E911 and emergency services are available to users, irrespective of
their location.
Importantly, Level 3 leverages its extensive global network to
support a higher level of service for longer uptimes, which
enhances its service-level agreements (SLA). Unlike over-the-top
VoIP providers that offer voice service over the public Internet,
Level 3's multiprotocol label switching (MPLS) and carrier Ethernet
data services deliver on-network quality of service (QoS) with
minimal latency.
By focusing on providing value-added services instead of
commodity pricing, the company positions itself as a more
compelling alternative to both incumbent carriers and over-the-top
(OTT) providers in the medium-to-large enterprise space. Any
product that Level 3 delivers scales to support thousands of
geographically dispersed users.
Level 3 is highly focused on delivering solutions that enable
enterprise customer success through efficiently growing their
businesses in an inherently secure manner. This, in turn, is
expected to provide the company with numerous up-selling
opportunities and earn it a seat at the table for customer
evaluations and requests for proposals (RFP).
"Level 3 complements its heavy investments in network
architecture with proactive customer communication when inevitable
outages occur," Brandenburg said. "This dedication to maintaining
customer satisfaction and value has aided its continued growth in
the VoIP access and SIP trunking services market."
About the Award
Each year, Frost & Sullivan
presents a Product Line Strategy Leadership Award to a company that
has developed a comprehensive product line that caters to the
breadth of the market it serves. The Award recognizes the extent to
which the product line meets customer base demands, the overall
impact it has in terms of customer value, as well as increased
market share.
Frost & Sullivan's Best Practices Awards recognize companies
in a variety of regional and global markets for outstanding
achievement in areas such as leadership, technological innovation,
customer service, and product development. Industry analysts
compare market participants and measure performance through
in-depth interviews, analysis, and extensive secondary
research.
About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500
company that provides local, national and global communications
services to enterprise, government and carrier customers. Level 3's
comprehensive portfolio of secure, managed solutions includes fiber
and infrastructure solutions; IP-based voice and data
communications; wide-area Ethernet services; video and content
distribution; and data center and cloud-based solutions. Level 3
serves customers in more than 500 markets in over 60 countries
across a global services platform anchored by owned fiber networks
on three continents and connected by extensive undersea facilities.
For more information, please visit www.level3.com.
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