Datalink Expands Support Services Portfolio to Include VCE’s Vblock Systems
January 13 2014 - 10:15AM
Business Wire
First Provider To Support Every Leading
Converged Data Center Infrastructure
Datalink (Nasdaq: DTLK), a leading provider of data center
services and solutions, today announced its selection as a VCE
channel partner authorized to provide support services for Vblock
Systems converged data center infrastructures. Vblock Systems
seamlessly integrate best-in-class compute, network and storage
technologies from Cisco, EMC and VMware to help organizations
eliminate costly IT silos, achieve both technical and business
efficiencies, and pave the way for cloud deployments.
Datalink is now authorized to provide single-call support for
the entire Vblock portfolio via its OneCallSM Support Services
program. As a result, Datalink’s Vblock customers can now call a
single Datalink support number to isolate and address the root
cause of trouble incidents. Datalink OneCall support engineers will
assume ownership of each reported incident, conduct initial
triages, resolve problems, and shepherd all incidents that must be
escalated to VCE or component vendors until a resolution is
reached.
With the addition of Vblock first-call support, Datalink becomes
the first provider to handle problem resolution as well as design,
implementation and integration for every leading converged data
center infrastructure. That distinction reflects Datalink’s
involvement in the unified data center movement since it began four
years ago. The company has orchestrated a wide range of converged
infrastructure deployments, received multiple awards for service
quality from vendors such as EMC and Cisco, and has more than 50
OneCall support engineers with expertise in unified architectures
as well as all individual technologies in the data center solution
stack.
“This marks another important expansion of our Datalink OneCall
services and again demonstrates the market demand for single-call
support for today’s unified data center architectures,” said
Datalink President and CEO Paul Lidsky. “As organizations migrate
to these multi-vendor infrastructures to achieve agility and
competitive advantage, having a single point of contact for
technical support is becoming critical to ensure rapid problem
resolution. Businesses prefer to get that support from the same
service provider that designed and deployed the technology, and
that is fueling the growth of our OneCall service.”
Datalink OneCall services are provided by support centers in
Eden Prairie, MN, and Cary, NC, providing the redundancy needed to
ensure real-time response to problem reports. The OneCall program
is part of a comprehensive portfolio of Datalink services spanning
strategic planning, architectural design, implementation,
migration, management and support. Enterprises leverage these
services to free up internal IT staff, simplify management, and
enhance IT service delivery capabilities.
More information on Datalink’s OneCall Support Services is
available at www.datalink.com/onecall
About Datalink
A complete data center solutions and services provider for
Fortune 500 and mid-tier enterprises, Datalink transforms data
centers so they become more efficient, manageable and responsive to
changing business needs. Datalink helps leverage and protect
storage, server, and network investments with a focus on long-term
value, offering a full lifecycle of services, from consulting and
design to implementation, management and support. Datalink
solutions span virtualization and consolidation, data storage and
protection, advanced network infrastructures, business continuity,
and cloud enablement. Each delivers measurable performance gains
and maximizes the business value of IT. For more information, call
800.448.6314 or visit www.datalink.com
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S&S Public Relations, Inc. for DatalinkMallory Snitker,
847-415-9300msnitker@sspr.com
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