Microfluidics Introduces New Services Designed to Enhance Customer Success
October 07 2008 - 8:30AM
Business Wire
Microfluidics, a division of Microfluidics International
Corporation (OTCBB: MFLU), announces the availability of several
new services designed to enhance customer success and assist in
customer innovation. These new services build on the deep
technology, process and applications expertise that Microfluidics
has developed through its 25 years of experience with thousands of
customer applications, including the company's hands-on work with
formulations at the Microfluidics Technology Center. The new
services include process consulting, customized in-house seminars
and training, and preventive maintenance contracts. Process
consulting and customized seminars/training are delivered by
Microfluidics� Chief Technology Officer, Mimi Panagiotou, and the
company�s technical staff members. Preventive maintenance is
provided by highly-skilled field service engineers. �Because our
customers� challenges and opportunities continue to evolve, we�re
expanding the ways in which we support their technical innovations
and subsequent commercial success,� noted Mary Anne North,
Microfluidics� Vice President of Customer Success. �Through these
new services, we are helping our customers to understand and
capitalize on new technologies, and to optimize their development
and production processes.� These new services further expand
Microfluidics� portfolio of customer services and support. Prior to
purchase, Microfluidics provides qualified prospects with
complimentary processing of a lab sample at its Microfluidics
Technology Center. It also offers on-site demonstrations, regional
seminars and rental options. After its customers invest in a
Microfluidizer� processor, Microfluidics ensures their successful
ongoing use via pharmaceutical-specific acceptance testing, startup
and installation training, technical services and a full range of
parts. Process consulting Through its process consulting services,
Microfluidics helps its customers to develop processes for
nanomaterial production and then optimize those processes while
scaling up from lab to pilots and full-scale production. Its
highly-trained technical staff members have advised many customers
and provide consulting services ranging from proof of concept to
optimization and scale-up. Examples of topics for process
consulting include: Assistance with formulation development and
material characterization Proof of concept for single formulations
addressing a variety of process parameters (shear rate,
temperature, etc.) This may include hands-on lab work. Product
optimization for multiple formulations. This may include hardware
optimization and lab work. Scale-up, including hardware
optimization on a large scale Process intensification Customized
in-house seminars and training Microfluidics� technical staff
members stay current on nanotechnology developments and a wide
range of other promising technologies and applications, and use
that expertise to deliver customized in-house seminars and
training. Examples of topics for seminars and training include:
Seminars tailored for each customer covering all aspects of the
Microfluidizer technology and discussing its use in relation to the
customer�s unique needs. This may include hands-on training if
requested. Briefings on specific applications or new technologies,
tailored for each customer on topics such as bio-pharma, energy
chemicals, digital inks, etc. Overview seminars on nanotechnology
(synthesis, processing, applications), possibly including outside
speakers Preventive maintenance contracts Microfluidics� preventive
maintenance contracts provide customers with the ease of
pre-arranging their annual preventive maintenance, through single-
or multiple-year contracts, in order to ensure the longevity and
optimal performance of their Microfluidizer processors. A
Microfluidics preventive maintenance visit to a customer site by a
skilled field service engineer includes processor inspection,
replacement of designated parts, a performance test, a written
report of processor condition and recommendations, and brief
training in various processor procedures. About Microfluidics
Microfluidics, a wholly owned subsidiary of Microfluidics
International Corporation, is a supplier of advanced fluid
processing equipment and reaction technology for laboratory, pilot
scale and manufacturing applications. The equipment enables the
manufacture and formulation of numerous nanomaterials and nanoscale
products and produces the most uniform and smallest liquid and
suspended solid particles available. Microfluidics has been a
worldwide supplier of Microfluidizer� high shear fluid processing
systems to the biotechnology, pharmaceutical, chemical,
cosmetics/personal care and food industries since 1984. As a leader
in the field, Microfluidics has enabled numerous companies and
institutions to formulate, validate and produce licensed drugs for
the worldwide healthcare market. Companies seeking to produce
difficult-to-formulate products or to find better methods of
bio-processing can take advantage of complimentary sample testing
at one of three Microfluidics facilities. Visit
www.microfluidicscorp.com, email mixinginfo@mfics.com or contact
Microfluidics at 800.370.5452 for application information.