TEL AVIV, Israel, May 10, 2010 /PRNewswire-FirstCall/ -- Ness
Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global provider
of IT services and solutions, today announced that it has been
awarded a contract from Bank Discount to deploy an Interactive
Voice Response (IVR) and speech recognition system at Israel's Bank Discount. The project will last
18 months.
The communications division of Ness Technologies' Technologies
and Systems Group (Ness TSG) will provide the bank with an
advanced, interactive voice response solution based on the Genesys
Voice Platform (GVP), a software-based voice portal developed by
Genesys Telecommunications Laboratories, an Alcatel-Lucent company.
GVP enables businesses to provide cost-effective customer
interactions. In addition, the solution will include the deployment
of advanced speech recognition applications which will enable, at
the first stage, to receive information about stock rates and
branches opening hours. The speech recognition will be performed
using a speech recognition engine developed by Nuance.
Ness Technologies has years of experience in establishing
contact centers and integrated solutions based on Computer
Telephony Integration (CTI), IVR and speech recognition. Ness has
exclusive experience in deploying Genesys' GVP platform in
Israel. The new project is the
fourth such system implemented in Israel in the recent years. In addition, Ness
Technologies developed related solutions that provide clients with
added value in management, operation and conducting necessary daily
changes, including Hebrew support.
"The advanced system that was proposed by Ness enables the right
integration of the various technologies that exist in the bank and
complements the bank's Genesys CTI system," said Shay Vardi, Bank Discount's CIO. "The system
will allow us to deploy new services rapidly in a short time, and
improve our service level."
"The selection of Ness Technologies by Bank Discount is an
expression of confidence in the solution and experience offered by
Ness, as well as satisfaction from the professional, efficient and
reliable service provided by us to Bank Discount during the years,"
said Michael Zinderman, President of
Ness TSG.
About Ness Technologies
Ness Technologies (NASDAQ: NSTC and TASE:NSTC) is a global
provider of IT and business services and solutions with specialized
expertise in software product engineering; and system integration,
application development, consulting and software distribution. Ness
delivers its portfolio of solutions and services using a global
delivery model combining offshore, near-shore and local teams. With
about 7,800 employees, Ness has operations in North America, Europe, Israel and India, has customers in over 20 countries, and
partners with numerous software and hardware vendors worldwide. For
more information about Ness, visit http://www.ness.com.
Forward Looking Statement
This press release contains forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements often are preceded by words such
as "believes," "expects," "may," "anticipates," "plans," "intends,"
"assumes," "will" or similar expressions. Forward-looking
statements reflect management's current expectations, as of the
date of this press release, and involve certain risks and
uncertainties. Ness' actual results could differ materially from
those anticipated in these forward looking statements as a result
of various factors. Some of the factors that could cause future
results to materially differ from the recent results or those
projected in forward-looking statements include the "Risk Factors"
described in Ness' Annual Report of Form 10-K filed with the
Securities and Exchange Commission on March
15, 2010. Ness is under no obligation, and expressly
disclaims any obligation, to update or alter its forward-looking
statements, whether as a result of such changes, new information,
subsequent events or otherwise.
Media Contact:
David Kanaan
Intl: +972-54-425-5307
Email: media.int@ness.com
Investor Relations Contact:
Drew Wright
USA: +1-201-488-3262
Email: investor@ness.com
SOURCE Ness Technologies Inc