Crow Canyon Software launches new AI-powered business process
automation to help M365 & Teams users get faster service, help
technicians focus on more urgent issues, and help managers boost
satisfaction.
BENICIA,
Calif., June 27, 2024 /PRNewswire-PRWeb/ -- Crow
Canyon Software, the Microsoft Preferred Partner who created the #1
help desk in M365 & Teams, NITRO Help Desk™, announces the
release of NITRO Copilot. This revolutionary feature allows
organizations to leverage:
- Policies & Procedures
- HR Documents
- Knowledge Base Articles
- Manuals & PDFs
- Historical Tickets
- Other Enterprise Data
"Studies show that up to 25% of employee
time is wasted searching for documents or information they need. We
are proud to be able to help employees and organizations get this
time back with NITRO Copilot," said Scott
Restivo, CEO.
Organizations can now use unique enterprise data to provide
users with a self-serve copilot that flows directly through to HR
or other department requests when additional support is needed. The
entire process is now automated to provide 24/7 support to users
while reducing the load on support technicians.
"Studies show that up to 25% of employee time is wasted
searching for documents or information they need. We are proud to
be able to help employees and organizations get this time back with
NITRO Copilot," said Scott Restivo,
CEO.
NITRO Copilot™ is available now at
https://www.crowcanyon.com/nitro-copilot/.
If users still need help after making an inquiry to NITRO
Copilot, users can escalate the inquiry to a technician with just a
click. The request is fully auto-populated based on the previous
conversation with Copilot, saving even more time for the user.
"We are combining the power of copilots with Microsoft 365 and
Teams to provide an accessible, easy to use resource for users and
technicians alike and keep your operations running smoothly,"
reports Restivo.
Learn more here: https://www.crowcanyon.com/nitro-copilot/
About Crow Canyon Software
Crow Canyon Software has been leading the charge as a Microsoft
Preferred Partner in M365 & Teams business process automation
for over 25 years. Dedicated to helping organizations improve user
adoption, increase efficiency, and boost quality of service, Crow
Canyon provides the #1 help desk in M365 & Teams, NITRO Help
Desk™.
Media Contact
Krista White, Crow Canyon
Software, +1 (925) 478-3110, hello@crowcanyon.com,
https://www.crowcanyon.com/nitro-copilot/
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SOURCE Crow Canyon Software