RADCOM to Reveal QVIP Application: Quality of Experience Monitoring for VIP Customers
November 30 2009 - 7:00AM
PR Newswire (US)
TEL AVIV, Israel, November 30 /PRNewswire-FirstCall/ -- RADCOM Ltd.
(NASDAQ:RDCM) a leading provider of Service Assurance solutions,
today announced the launch of its new QVIP application providing
Quality of Experience Monitoring for VIP customers. QVIP joins
other RADCOM applications such as QRoam, QMyNetwork and QConnect as
part of RADCOM's Service Assurance Applications Suite. (Logo:
http://www.newscom.com/cgi-bin/prnh/20090331/342930 ) Quality of
Service is essential to today's service providers; poor service is
a major cause of churn. RADCOM's Omni-Q QVIP application reduces
churn by aiding telecommunications service providers in monitoring
and maintaining a high level of satisfaction for the individual
subscriber, group of subscribers and entire network. QVIP presents
the service provider with statistical reports for individual
subscribers and groups of subscribers. Key performance indicators
(KPIs) are calculated for each individual voice and data session,
and are displayed in an intuitive form that enables engineering,
operations and account managers to receive an in-depth impression
of subscriber quality of experience (QoE) both for individual
sessions and for a certain time period. The service provider can
define individual subscribers or groups of subscribers, such as
corporations, and assign a specific KPI to each group. "RADCOM's
QVIP is an essential tool to ensure customer management for service
providers," said Eyal Harari, RADCOM's VP Products and Marketing.
"It provides, Engineering and Marketing departments and Customer
Care staff with the ideal application to track customer QoE for
individual subscribers, groups of subscribers and the entire
network, thus keeping subscribers, and preventing loss of income."
About RADCOM RADCOM develops, manufactures, markets and supports
innovative network test and service monitoring solutions for
communications service providers and equipment vendors. The Company
specializes in next-generation Cellular as well as IMS, Voice, Data
and VoIP networks. Its solutions are used in the development and
installation of network equipment and in the maintenance of
operational networks. The Company's products facilitate fault
management, network service performance monitoring and analysis,
troubleshooting and pre-mediation. RADCOM's shares are listed on
the NASDAQ Capital Market under the symbol RDCM. For more
information, please visit http://www.radcom.com/. Risks Regarding
Forward-Looking Statements Certain statements made herein that use
the words "estimate," "project," "intend," "expect," "believe" and
similar expressions are intended to identify forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. These forward-looking statements involve known
and unknown risks and uncertainties that could cause the actual
results, performance or achievements of the Company to be
materially different from those that may be expressed or implied by
such statements, including, among others, changes in general
economic and business conditions and specifically, decline in the
demand for the Company's products, inability to timely develop and
introduce new technologies, products and applications, and loss of
market share and pressure on prices resulting from competition. For
additional information regarding these and other risks and
uncertainties associated with the Company's business, reference is
made to the Company's reports filed from time to time with the
United States Securities and Exchange Commission. The Company does
not undertake to revise or update any forward-looking statements
for any reason. Contact: Eyal Harari VP Products and Marketing
+972-3-766-8248
http://www.newscom.com/cgi-bin/prnh/20090331/342930DATASOURCE:
Radcom Ltd CONTACT: Contact: Eyal Harari, VP Products and
Marketing, +972-3-766-8248,
Copyright